Salary $18.50 an hour job type full-time
Full job description
Customer service representative (service advisor) remote $18.50/hour
Imagine a workplace that encourages you to interpret, innovate and inspireOur employees do just that by helping healthcare payers manage the cost of care, improve competitiveness and inspire positive changeYou can be part of an established company with a 40-year legacy that helps our customers thrive by interpreting our client`s needs and tailoring innovative healthcare cost management solutions.
Our commitment to diversity, inclusion and belonging are part of the fabric of our companyWe strive to create a workplace that fosters mutual respect and collaboration, where every talented individual can participate and perform their best workWe are multiplan and we are where bright people come to shine!
You can shine with us in a customer service representative position by assisting callers in an engaging and professional manner.
You will have a steady monday through friday 40 hour per week schedule between the hours of 8:00 am to 8:00 pm et, 7:00 am and 7:00 pm ct or 6:00 am to 6:00 pm mtTwice per year, employees are able to pick from available shifts.
Earn $18.50 per hour and have the opportunity to receive additional bonuses based on performance.
We provide an excellent paid classroom training program as well as continuous on the job coaching and mentoringWe also have advancement and growth opportunities available to employees.
Find more information on what it’s like to be a multiplan employee on our careers page at www.multiplan.com
Job roles and responsibilities
1Resolve and input provider/client requests into tracking system according to established guidelinesAssign cases accordingly.
2Provide customer satisfaction to both internal and external customers.
3Meet or exceed established standards on a consistent basis for quality, customer service, productivity and service level per department guidelines.
4Promote and maintain a flexible, cooperative, team oriented and customer focused attitude within and between departments, customers and vendors.
5Handle routine customer inquiries and assess call escalation; work with srAnd tl on resolutionRedirect calls as needed.
6Provide direction to providers, clients and members regarding network operations processes as needed.
7Identify trends or process improvements to gain call center efficiencies and quality assurance concerns.
8Assist providers with application fulfillment and status.
9Collaborate, coordinate, and communicate across disciplines and departments.
10Ensure compliance with hipaa regulations and requirements.
11Demonstrate company`s core competencies and values held within.
12The position responsibilities outlined above are in no way to be construed as all encompassingOther duties, responsibilities, and qualifications may be required and/or assigned as necessary.
Please note due to the exposure of phi sensitive data - this role is considered to be a high risk role.
Minimum high school diploma or ged required
Minimum 1 year customer service experience
Call center or telephone experience in similar environment and/or industry required
Communication (written, verbal, listening) organization, telephone, and data entry skills
Ability to work a flexible schedule to accommodate phone queues
Ability to identify problem issues and determine the appropriate course of action/redirection within department guidelines required to resolve issues
Ability to resolve issues of conflict in a tactful and professional manner and to effectively diffuse irate callers
Ability to effectively handle multiple tasks, prioritize and manage time in a fast paced environment
Ability to work independently as well as part of a team
Ability to use software, hardware and peripherals related to job responsibilities including ms office suites, database software, etc.
Ability to use multiple systems for claims research, contract interpretation, fee
Schedule rates, provider network status and verification, applications/nominations, and data integrity
We realize that our employees are instrumental to our success, and we reward them accordingly with very competitive compensation and benefits packages, an incentive bonus program, as well as recognition and awards programsOur work environment is friendly and supportive, and we offer flexible schedules whenever possible, as well as a wide range of live and web-based professional development and educational programs to prepare you for advancement opportunities.
Your benefits will include:
Medical, dental, and vision coverage (low copay & deductible)
Short- and long-term disability
401(k) + match
Generous paid time off
Paid company holidays
Flexible spending account
Employee assistance program
Multiplan is an equal opportunity employer and complies with all applicable laws and regulationsQualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability or protected veteran statusIf you would like more information on your eeo rights under the law, please click here.
**pursuant to colorado’s “equal pay for equal work act”, the following salary range is provided solely for applicants living in colorado$18.50If an applicant does not live in colorado, this salary range may not applySpecific offers take into account a candidate’s education, experience and skills, as well as the candidate’s work location and internal equityThis position is also eligible for health insurance, 401k and bonus opportunity.