Imagine a workplace that encourages you to interpret, innovate and inspireOur employees do just that by helping healthcare payers manage the cost of care, improve competitiveness and inspire positive changeYou can be part of an established company with a 40-year legacy that helps our customers thrive by interpreting our client`s needs and tailoring innovative healthcare cost management solutions.
Our commitment to diversity, inclusion and belonging are part of the fabric of our companyWe strive to create a workplace that fosters mutual respect and collaboration, where every talent individual can participate and perform their best workWe are multiplan and we are where bright people come to shine!
Job summary: this role is responsible for managing all aspects of the day to day account management activities for an assigned set of clients within a designated territory of regional payorsThe incumbent will support the company in facilitating client satisfaction to sustain existing lines of established business, as well as identify and assist on growth expansion of existing or new lines of businessJob roles and responsibilities:
1Provide direct and active client relationship oversight in all ongoing business efforts being provided to the client, and assure and sustain the ongoing business relationship that qualify as sold business revenue.
2Actively create key relationships with the client`s business services line owner`s as well as other mid-level managers and executive level leaders within the client, and provide business reviews as needed to the client`s identified business owner and client leadership as requested.
3Function as the client advocate while cultivating a customer driven perspective throughout the company in support of the corporate business objectives.
4Actively expand the breadth of additional company products and services by collaborating with the client executive and client management teams assigned to their respective regional territory or assigned client portfolio.
5Provide guidance and insights to client management, solution specialist, operations and account associates to ensure resolution of customer issues and meet customer expressed business objectives and goals.
6Actively engage and monitor product / program effectiveness and develop processes and client reporting to illustrate the impacts and effectiveness of sales and account management activities in a manner that will positively drive net promoter scores.
7Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
8Collaborate, coordinate, and communicate across all business / product groups, business development teams and management to enable our client`s success and satisfaction with the company
9Notify appropriate stakeholders of client issues and complaints and escalate issues accordingly.
10Ensure compliance with hipaa regulations and requirements.
11Demonstrate commitment to the company`s core values.
12Please note due to the exposure of phi sensitive data - this role is considered to be a high risk role
13The position responsibilities outlined above are in no way to be construed as all encompassingOther duties, responsibilities, and qualifications may be required and/or assigned as necessaryJob scope:
The incumbent must be both tactical and strategic in their daily effortsA successful client manager will understand and exceed the expectations of the client in their partnership with the company and initiate improvements to better service the clientA client manger will be an active partner of the client executive(s) engagement activities with a client and will support existing, expanding and new revenue opportunity management and identification.
Job requirements (education, experience, and training):
Minimum high school diploma plus five (5) years` experience in a related industry inclusive of experience in account management and/or sales and marketing specifically with health insurance payorsPrior experience in selling care management services or managing a care management operations area is preferred.
Rfp response and marketing initiatives experience required.
Project management experience is preferred.
Knowledge of the company`s general business principles, industry dynamics, market trends, and specific operational details including current care management, customer base competition, multiplan`s product portfolio when performing all aspects of the job
Decision making, account management, presentation, interpersonal, time management, analytical, organizational, communication (verbal, written and listening), presentation, and negotiating skills
Ability to challenge the organization both up and down the chain of command to meet and exceed customer business and market needs
Ability to consult with colleagues/experts as needed while insisting upon service excellence from the organization to meet and exceed customer business needs and expectations
Knowledge and understanding of customer business, product, and market strategies
Analytical thinking, problem-solving, strategic leadership, communication (verbal and written), people management, project management, task management, decision-making, business acumen, analytical, negotiation, persuasion, organization, and prioritization skills
Commitment to highest standards of quality and integrity
Ability to be comfortable with and to manage in-person client interface
Ability to be an active listener
Ability to build relationships with internal and external customers
Ability to communicate with and persuade all levels, including internal and external senior leadership levels
Ability to elicit trust and credibility as well as interface with all levels of the organization
Ability to formulate the solution and involve others in solving issues
Ability to manage details with executive presence
Ability to manage large scale projects and bring them to successful conclusion
Ability to understand relationships and structures of providers and competitors
Ability to use computer software, hardware, and peripherals applicable to role
Availability to travel as needed
Individual in this position must be able to work in a standard office environment which requires sitting and viewing monitor(s) for extended periods of time, operating standard office equipment such as, but not limited to, a keyboard, copier and telephone
We realize that our employees are instrumental to our success, and we reward them accordingly with very competitive compensation and benefits packages, an incentive bonus program, as well as recognition and awards programsOur work environment is friendly and supportive, and we offer flexible schedules whenever possible, as well as a wide range of live and web-based professional development and educational programs to prepare you for advancement opportunities.
Your benefits will include:
Medical, dental, and vision coverage (low copay & deductible)
Short- and long-term disability
401(k) + match
Generous paid time off
Paid company holidays
Flexible spending account
Employee assistance program
[for positions that can work from home]
**pursuant to colorado’s “equal pay for equal work act”, the following salary range is provided solely for applicants living in colorado($80-95k)If an applicant does not live in colorado, this salary range may not applySpecific offers take into account a candidate’s education, experience and skills, as well as the candidate’s work location and internal equityThis position is also eligible for health insurance, 401k and bonus opportunity.
Multiplan is an equal opportunity employer and complies with all applicable laws and regulationsQualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability or protected veteran statusIf you’d like more information on your eeo rights under the law, please click here.
Posted 2 days ago