Job details
Job type full-time
Full job description
The account development specialist is based in the global sales and customer service team and is responsible for working with the account coverage team to drive account strategies, customer engagement, and satisfactionThe account development specialist’s proactive outreach activities will uncover opportunities and risks and will modify their account plan to mitigateWe are successful when our clients realize continued value from our solutionsThe account development team is expected to provide a ‘white glove service’ to our existing client base to ensure maximum value from existing products is gained and uncover new applications and use cases for their organizationThis role will work primarily with existing moody’s analytics customers, but onboarding of new customers is also expected.
This role is responsible for understanding an assigned book of business, sales strategies, and working with clients to convey the company’s value proposition, maintaining a high level of product knowledge and ensuring proactive customer service.
The role / responsibilities
Maintain high level of product knowledge including key research, product features and benefits and other elements of services.
Influence future lifetime value through higher product adoption, customer satisfaction and overall client health.
Convey the company`s value proposition and deliver on activity targets and retention goals.
Assist with client demonstrations and provide training, and on-site visits to improve workflow adoption and customer satisfactionDrive engagement of content through channels that align with customers’ workflows.
Contact clients to promote and secure their attendance at analyst meetings, roundtables, briefings, teleconferences, and other events.
Promote awareness regarding publications and new research to the client base.
Gain and maintain familiarity with client organizations and processes to create and execute on account plans.
Provide proactive customer service by working closely across teams to ensure client issues and needs are communicated and resolved effectively.
Work collaboratively with account coverage team and play a critical role in the contract renewal process and client retention strategy by growing relationships which cover a defined territory and base of business.
Provide forecast and pipeline information to management.
Uncover new opportunities and mitigate risks by coordinating with appropriate internal teams.
Moderate travel will be required (approximately 20 - 40%), covid permitting
Undergraduate/first-level degree (e.g., bachelor’s degree) required, preferably within finance or business-related discipline.
2-3 years in sales, relationship management or other related client-facing position, preferably within the financial services sector.
Experience in account management, client services or sales support is preferred.
Experience running in-person and/or virtual client meetings.
History of demonstrating customer focus with an ability to convey important messages to clients, develop rapport and be able to manage clients’ expectations.
Excellent time management/organizational skillsAble to adhere to short deadlines and work with many different teams.
Must provide evidence of achieving/exceeding targets and goals
Relationship management
We strive to be a world-class sales organization with our customers’ needs at the centre of everything we doOur client base ranges from banks and financial institutions to insurance and asset management companies, as well as government institutions and professional services firmsAs the bridge between our product teams and customers, we build mutually rewarding relationships that allow us to deliver the best solution for each customer challengeAn organization of motivated, curious, and teamwork-oriented people, we let our passion drive our business forwardMust be fully vaccinated for covid-19 (i.e., at least 2 weeks after last dose) and, if hired, present proof of vaccination on start date, as determined by moody’s.
Moody’s is an equal opportunity employerAll qualified applicants will receive consideration for employment without regard to race, color, sex, gender, age, religion, national origin, citizen status, marital status, physical or mental disability, military or veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by lawMoody’s also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief in accordance with applicable lawsIf you need to inquire about a reasonable accommodation, or need assistance with completing the application process, please email accommodations@moodys.com This contact information is for accommodation requests only, and cannot be used to inquire about the status of applications.
For san francisco positions, qualified applicants with criminal histories will be considered for employment consistent with the requirements of the san francisco fair chance ordinance.
This position may be considered a promotional opportunity, pursuant to the colorado equal pay for equal work act.
Click here to view our full eeo policy statement Click here for more information on your eeo rights under the law Click here to view our pay transparency nondiscrimination statement Moody`s (nyse: mco) is a global integrated risk assessment firm that empowers organizations to make better decisionsOur data, analytical solutions and insights help decision-makers identify opportunities and manage the risks of doing business with othersWe believe that greater transparency, more informed decisions, and fair access to information open the door to shared progressWith over 11,000 employees in more than 40 countries, moody`s combines international presence with local expertise and over a century of experience in financial marketsLearn more at moodys.com .
At moody’s, we’re taking actionWe’re hiring diverse talent and providing underrepresented groups with equitable opportunities in their careersWe’re educating, empowering and elevating our people, and creating a workplace where each person can be their true selves, reach their full potential and thrive on every levelLearn more about our de&i initiatives, employee development programs and view our annual de&i report at moodys.com/diversity moody’s analytics provides financial intelligence and analytical tools supporting our clients’ growth, efficiency and risk management objectivesThe combination of our unparalleled expertise in risk, expansive information resources, and innovative application of technology, helps today’s business leaders confidently navigate an evolving marketplace.
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