Job type full-time
Full job description
The michigan health information network shared services (mihin) is looking for a cloud operations engineer to join our cloud operations & infrastructure support departmentThe cloud operations engineer, srIs an integral member of the mihin team, providing day-to-day support and expertise to the departmentThis position supports team members from other departments to ensure consistency, enterprise workflows are followedThis position also assists the senior director of cloud operations & infrastructure support with regular reporting, monitoring, follow up and coordination of the status of team-assigned tickets from internal and external stakeholders to ensure timely responsiveness to break/fix and other requests for service within service level agreements and target turnaround timesThe cloud operations engineer also deploys software packages to pre-production and production environments, while also providing support and monitoring for on-premise networking, infrastructure, end-user devices, and cloud-based systems.
This is a full-time position where days and hours can vary.
Duties and responsibilities
Primary job duties and responsibilities:
Deploys packages and patches to pre-production and production environments.
Recommends, schedules, and performs software and hardware improvements, upgrades, patches, reconfigurations, and/or purchases
Utilizes working knowledge of servers, linux, windows, and applications to provide technical guidance for support and implementation issues
Manages the administration of identity and access management accounts including aws, active directory, remote access, etc.
Monitor performance and troubleshoot problem areas as needed; monitor logs, perform computer and network forensics
Documents installations, providing in-depth triage for support issues
Contributes to the development of policies, procedures, and standards
Manage mihin help desk tickets and issues to resolution
Support mihin infrastructure equipment and saas solutions
Manage office network, access points, switches, firewalls
Assists security team with auditing of numerous systems
Identify and understand issues, problems, and opportunities; compare data from different sources to draw conclusions
Create and maintain documentation for network configuration, network mapping, processes, and service records
Repair and recover from hardware or software failures; coordinate and communicate with impacted parties
Apply os and application patches and upgrades regularly
Mentors team members
Provides architectural review and design for projects or initiatives within the department or across the organization.
Participate in after-hours on-call rotation and after-hours maintenance window activities as needed
Other duties as assigned
5+ years of it/is experience
Bachelors in an it/is discipline or equivalent applicable experience
Aws cloud console management, ami deployment, s3, ec2, rds, and ebs experience
Ability to work independently as well as part of a team
Clear and concise verbal and written communication skills
Strong focus on execution and delivery with the ability to make recommendations and mitigate timeline risks
Excellent analytical and organizational skills are required; confidence to participate in planning sessions that outline it solutions that reach business goals
Detailed knowledge of systems support – administration, configuration, troubleshooting, performance tuning, security, and general maintenance of cloud-based platforms
Experience supporting linux and windows operating systems
Proficient in ticketing and change management software
Patching and software deployment across numerous systems
Wireless networks, firewall, and vpn management
Experience gathering requirements from the client/business and providing clear documentation
Self-starter, resourceful (independently seeks and finds resources, information, knowledge, and/or tools to complete tasks as needed)
Meets commitments, works independently, accepts accountability, handles change, sets personal standards, stays focused under pressure, and meets attendance/punctuality requirements
Excels at identifying, analyzing, organizing, and solving issues and problems
Proficiency in ms office suite
Experience with ci/cd platforms (e.gJenkins)
Experience administering atlassian products
Bash or shell scripting experience
Network troubleshooting ability
Ability to write sql queries
Backup and recovery strategies and technologies
Network and security concepts and technologies
Aws cloud practitioner, sysops administrator, solutions architect certifications
Understanding of healthcare and hipaa requirements
Hl7 and llp experience
At mihin, we are an equal opportunity employer who recognizes that our diversity is our greatest strengthWe draw on the differences in who we are, what we`ve experienced, and how we think to best serve our stakeholders and our communities.
Because our family of companies serve everyone, we believe in including everyoneThis means we strive to hire qualified employees that are diverse in thinking and in race, gender, gender identity and/or gender expression, age, religion or belief, sexual orientation, physical, mental, or sensory disability, citizenship, family or partnership status, socio-economic upbringing, and more.
We believe diversity and inclusion among our teammates is critical to our success as an organization, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool.