Job details
Job type full-time
Not provided by employer
Full job description
Someday your resume will read that you joined as the first analyst of the apollo cs ops teamYou’ll talk about how you built out mission-critical processes, systems, and analytics and laid the foundation to help the cs teams operate efficiently and effectivelyThese opportunities don’t come around that often.
Even better, we have a company that truly values its company cultureLook us up on your glassdoor and check us outIf you choose to interview with us, evaluate each person you interview withWe think you’ll find we have a great team that you’ll love taking this journey with.
Apollo has tier 1 backing from andreessen horowitz and matrix partnersWith millions of downloads per week of our open source product, we’re on an incredible trajectory.
It’s a high-impact role, as you help the cs team scale with data, analytics, technology, and help apollo grow to become the next great software companyYou will report to the sr manager of customer success operations, who reports into the vp of customer success, and will be their trusted partner in defining customer success objectives, strategy, and tactics, and in implementing processes that scaleWhat you will be doing,
Assist the sr manager of cs ops in developing the strategy and execution for a high-performing cs function.
Define and operationalize a variety of metrics to measure and improve cs efficiency and impact (i.eActivation, feature adoption, health score, cse/sa utilization)Own associated reporting and dashboards to drive data-driven decision-making across different levels of the organization.
Report contraction & expansion of past results and forecasts to executives; identify opportunities to improve forecast accuracyDevelop analytical insights to recommend actions around renewal risk mitigation.
Assist in program managing the creation of executive-level operations review deckCollaborate across teams to set agenda and timeline, review content and provide critical feedback, and follow up on action items.
Support in various cs strategic initiatives and take ownership in some of them, such as emea expansion (capacity planning, metrics reporting), designing and implementing cs playbooks and other standardized best practices, creating and driving adoption of new processes and tools that improve organizational efficiency.
Grow to be the expert in certain cs ops areas and take full ownershipContribute to long-term cs strategy creation and implementation as the company grows into new phases (i.eTech touch program)About you,
Data-driven and analytical: highly skilled at using spreadsheet/tableau/sql to create the best dashboards and/or analysis to track our activities and understand what`s going well or not.
Systematic thinking: able to standardize recurring actions by creating processes; understand how parts of the system influence each other and the system as a whole.
Collaborative: collaborate cross-functionally with product, support, and other departments to make sure we have full engagement and highly effective processes to make cs impactful at apollo.
Strong communication & listening skills: proficient in explaining complex ideas or methodologies in simple terms; open to input from team members and departments; comfortable with exec presentation.
Entrepreneurial: you are a self-starter who is comfortable navigating competing priorities and managing ambiguity in a fast-paced setting.
Proven work experience in customer success operations, business operations, consulting, or relevant experience.
Preferably with a background in a quantitative field (i.eMath, stats, econ, operations research, engineering) this position can be done from our san francisco headquarters or anywhere else within the us or canada.
Apollo is proud to be an equal opportunity workplace dedicated to pursuing and hiring a talented and diverse workforce.
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Posted 30+ days ago
