Account specialist – healthcare software Location: remote Medsphere positively impacts patient care by delivering award-winning healthcare it solutions and software for providers of every size and budget. We are an accomplished organization of committed clinical and technology professionals working to make quality healthcare it solutions accessible to organizations of virtually any size, shape or budgetWe love working here because we care about each other and about the people who benefit from our products. This position profile outlines the role and responsibilities for an account specialistThe position is designed to monitor the past-due accounts for ambulatory and inpatient customers, taking scheduled action until their account is paid in full or sent to legal reviewIt is also designed to process incoming ambulatory contract addendum requests to address service cancellations and negotiate financial termsIt proactively reaches out to make courtesy calls to our elite clients, and continued referenceability efforts.
* As an account specialist at medsphere*, you’ll get to:
Monitoring and updating cases and past-due a/r reports daily Owns and administers customer past-due a/r process, including; research, setting terms for payment, and ongoing relationship building with customers Monitors ambulatory customer accounts for past-due a/r, creates cases and takes action as defined by the past-due a/r process; answer questions, provides invoice copies, and relays information to finance team Collaborates closely with finance, customer care, account management and devops to ensure requirements for each step and action are completed. Serve as main point of contact for incoming ambulatory contract addendum requests Work with account management team and/or ambulatory customer, as needed, to negotiate financial terms for new, existing or modified pricing (contract buyouts, new provider contract lines, data extraction fees, etc.) Monitor all tasks associated with the addendum process to ensure completion of each task prior to closing the case (may include signed documents, payments collected, etc.) Note case with applicable details to ensure historical documentation of tasks performed during the addendum process, and on what timeline. Work with account management team and/or ambulatory customer, as needed to coordinate and schedule on-premise ambulatory customer’s software upgrades.
* Perks and benefits*:
Flexible time off plan Great working environment Flexible work hours Health, vision, dental, 401k, and all the other necessary benefits
Medsphere is an equal opportunity employerAll applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.