Job type full-time
Full job description
The account manager is the bridge between the business development/sales organization and the deployment organization for large, complex, sophisticated accounts (i.eEnterprise clients and key accounts)This position maintains the ongoing client relationship, sets and manages expectations, and provides continuity of service throughout the sales, deployment, and ongoing contract life cycle.
Responsibilities may include: reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
Manage the client life cycle – assisting with the transition from business development to deployment, making certain that deployment personnel clearly understand project scope/requirementsUpon completion of initial project requirements, assist with the transition to subsequent phases and/or ongoing support, and position the client as a referral source and case study subject.
Manage relationships with larger clients, especially those with large and/or complex project requirements, expanded client-side teams that include actively involved senior personnel, and/or those where opportunities for expanded relationships exist.
Establish relationships with client-side counterparts/senior executives to keep them apprised of project status/progress.
Address concerns that the client has regarding the relationship, the project, our products, etc.
Provide senior-level expectation management and scope control.
Work legally to ensure compliance with contract requirements.
Collaborate closely with deployment, project management, and other delivery personnel as part of the client team, with an emphasis on relationship oversight and generation of revenue based on established agreements.
Identify opportunities for business development with existing clients, working with business development, and deployment personnel to generate incremental revenues.
Manage the impression points involved in deployment, helping fellow team members create favorable impressions at key points of interaction.
Other duties as requested.
5-10 years of account management experience – ideally in information technology, occupational health, and/or healthcare it
Experience working with large, complex organizations – including an understanding of what is required to navigate organizational structures, politics, and often competing for agendas
Ability to interact with all levels of client staff (executive and operational)
Strong written and verbal communication skills
Proven relationship management skills, including the ability to handle demanding clients and work through often difficult or demanding situations
Tech-savvy and proficient with online software applications, strong computer skills
Active listening skills
Ability to function as part of a collaborative team
Self-directed individual who is highly motivated and able to organize and manage own work
Ability to travel to client sites (up to 45% of the time), and may include international travel and trade shows
Ability to pass criminal background checks
Eligibility to work in the united states
Bachelor`s degree or equivalent education and experience.
Physical/mental essential requirements
Walking, standing, bending, stooping, reaching, moderate lifting, and carrying (up to thirty (30) pounds).
Full range of body motion including manual and finger dexterity and eye-hand coordination.
Requires corrected vision and hearing to normal range.
Ability to sit at a computer workstation for extended periods of time.
Occasional need to stand for long periods of time.
Ability to focus on detail and accuracy of work product.
Work is performed primarily in a non-smoking office environment, though travel may expose employees to inclement weather conditions.
Valid driver`s license and willingness to travel.
Ability to work flexible hours, including evenings and weekends as needed.
Occasional high stress may be experienced.
Performance measures for this position will be based on the following criteria
25% - manages relationships with larger clients, especially those with large and/or complex project requirements, expanded client-side teams that include actively involved senior personnel, and/or those where opportunities for expanded relationships existEstablishes relationships with client-side counterparts/senior executives to keep them apprised of project status/progress
25% - addresses concerns that the client or enterprise health has regarding the relationship, the project, our products, etc.
25% - collaborates closely with deployment, project management, and other delivery personnel as part of the client team, with an emphasis on management of the overall relationship and generation of revenues based on established agreements
25% - works with existing clients to ensure retention and maintenance of licensing revenues, and identifies opportunities for increased revenuesMaintains relationships such that existing clients will serve as references/advocates.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this jobDuties, responsibilities, and activities may change at any time with or without notice.
Mie/eh is an equal opportunity employerWorking for mie/eh is about joining a culture of openness, collaboration, trust, and the invitation and expectation to have a voiceWe strive to continually lead with our values and beliefs that enable everyone at mie/eh to develop their potential, bring their full self to the workplace, and engage in a workplace of diversity and inclusion