Over $1t is spent every year on healthcare administrationHealthcare providers spend 2/3 of their time on average not with patients, but on administrative tasksThis is clearly broken and our mission is to help fix itMedallion is building modern healthcare infrastructure, starting with the exploding digital health marketMedallion helps top telehealth companies like roman, ginger, ready responders, etcAutomate admin tasks like medical licensing and payor enrollmentWe have saved over 100,000 administrative hours for our customers! we`re looking for a customer success manager who will be responsible for maintaining a portfolio of medallion customersThis includes running bi-weekly check ins, supporting customers on a day-to-day basis, and working cross-functionally with our credentialing team to keep track of progress on accountsThis role will be both internal and external facing; working directly with our credentialing team and our customer base to manage relationships, set expectations, and support day-to-dayWe`re looking for someone who is resourceful and thrives in a challenging, fast-paced environmentYour role will have a direct impact on top-priority, company-wide goals and will provide accelerated learning opportunities with a world-class teamWe`ve raised $20m from some of the best investors like spark capital, optum ventures, elad gil, peter reinhardt, and many others.
What you`ll do
Manage a book of medallion clients.
Collaborate with internal teams to keep track of work being done for clients and manage client expectations.
Effectively run customer meetings which continuously progress the customer towards their specific goals and overall success with medallion.
Identify growth opportunities in customer accounts and execute on expansion and upsells
Consistently achieve your logo retention, net-retention, renewal, and expansion targets.
Identify medallion champions within your book of business; ensure customer achievements are highlighted to our internal partners such as marketing in order to communicate those successes externally.
Advocate internally for the customer`s needs and develop strong feedback loops within medallion.
Help train new customer success managers by participating in onboarding.
Provide feedback for process improvements which improves our abilities to better serve both external and internal stakeholders.
What we look for
4+ years in a customer success role (experience in a leading healthtech company is a major plus).
Proven experience leading and managing high touch customer relationships while achieving and/or surpassing target renewal, retention & upsell rates on a consistent basis.
Solutions and results/goals-oriented mindset.
Ability to manage ambiguity and competing priorities.
Empathy for customers and curiosity to understand their needs and pain points.
Experience using crm software (ideally salesforce), and gsuite applications (docs, sheets, slides).
Team players who strives to help the team success as a whole.
Self-starters who takes the initiative to get things done.
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Medallion is an equal opportunity employerWe believe that everyone should receive equal consideration and treatmentRecruitment, hiring, placements, transfers, and promotions will happen based on qualifications for the positions being filled regardless of sex, gender identity, race, religious creed, color, national origin ancestry, age, physical disability, pregnancy, mental disability, or medical condition.
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Posted 30+ days ago
