Medallia’s mission is to help companies win through customer experienceThe world’s best-loved brands trust medallia’s experience cloud™, which embeds the pulse of the customer in an organization and empowers employees with the real-time customer data, insights, and tools they need to make every experience greatNamed a leader in the most recent forrester wave and ranked in the 2018 forbes cloud 100 list, medallia is growing quickly, with a global footprint that spans silicon valley, austin, new york, washington dc, london, paris, sydney, buenos aires, tel aviv, and pragueHere, we value people for each of the aspects that make them wholeWe believe that people should not be defined only by a job title—nobody is just an engineer or just a salesperson. we are each partners, parents, children, siblings, friends, and former classmatesWe have different backgrounds and we celebrate different culturesAnd, just like our product, we honor each of the experiences that build our people. At medallia we hire the whole person, not just a part of them. As a senior engineering manager at medallia, you will be leading our stella connect engineering team, whose mission is to build the platform for frontline teams of the futureYou’ll lead this high performing organization to modernize this robust application and lead the charge on integrating stella connect into medalliaYou’ll work with our product team to discover new business opportunities in the contact center spaceBe a part of the team that builds the next generation of medallia stella connect! Our engineering culture: We don’t expect to be perfect, but we are always proactively seeking out ways to help ourselves and our teams to minimize pain points within our infrastructure and code baseWe love technology - and follow the latest technologies, sharing what we learn.we are not afraid of failing when we are experimenting with different technologies, development methodologies, and toolingsWe build strong relationships with team members around the globe
Build and inspire the stella connect engineering pods while positioning each for future growthdevelop and mentor the growth of engineers in the organization. Lead hiring for positions and backfills on the stella connect teamwork closely with product and design teams to refine requirements and plan out new user-facing features. Develop new user-facing features and customer-driven enhancements to stella connect. Work with team to provide accurate estimates for work and manage to successful, on-time completion. Guide team to build scalable, maintainable solutionsassist in monitoring of production assets and incident management Participate in a thriving engineering community, helping shape mid/long-term technical roadmap and architecture patterns for the global engineering organization.
Bachelors in cs, engineering, or a related technical fieldIn lieu, relevant equivalent work experience.5+ years managing full-stack distributed teams.10+ years experience with web applications and saas. Experience working with and leading teams working with ruby on rails or mvc lang like (php, .net or java)experience working with and leading teams working with react, apollo, graphql, typescript, and jest. Knowledgeable on containerization and tools like docker and kubernetes Familiarity with scrum and agile processesexperience with github, jira or equivalentability to work in fast-paced and distributed teams
Preferred qualificationsmasters in cs, engineering, or other advanced degree. Experience managing contractorsexperience with: es6/7, nodejs, graphql, docker, ruby on rails, css-in-js techniques. Bring an ownership mindset with quality orientation and devops experience. Postgresql experience
At medallia, we don’t just accept difference—we celebrate it and recognize the value it brings to our customers and employeesMedallia is proud to be an equal opportunity workplace and is an affirmative action employerEqual opportunity and consideration are afforded to all qualified applicants and employeesWe won't unlawfully discriminate on the basis of gender identity or expression, race, ethnicity, religion, national origin, age, sex, marital status, physical or mental disability, veteran status, sexual orientation, and any other category protected by lawWe also consider all qualified applicants regardless of criminal histories, consistent with legal requirements. Medallia is committed to working with and providing reasonable accommodation to applicants with disabilities in accordance with the american disabilities act and local disability laws. For information regarding how medallia collects and uses personal information, please review our privacy policies.