Job type full-time
Full job description
Medallia is the pioneer and market leader in experience managementOur award-winning saas platform, medallia experience cloud, leads the market in the understanding and management of experience for candidates, customers, employees, patients, citizens and residents.
We are more than a software companyWe want to be known as a company that does the right thing, no matter the challenge or controversyWe are committed to creating a culture that values every person and every experienceIndividual life experiences shape the way we interact with the world, which is why we encourage people to bring their whole selves to work each dayThe strength of our global workforce is the most significant contributor to our success.
We believe: every experience mattersTalent is everywhereAll belong here.
At medallia, we hire the whole person.
We are building an elite team that plays a central role in our customer’s success that embodies excellent customer service and sets the industry bar in relationship management and strategic program designThis role is an ideal opportunity for someone who enjoys creative project/program management, skilled relationship development, and demonstrates finesse in using technology to solve business challenges.
Our managers are at the heart of medallia’s partnerships with our clients and handle the day-to-day relationship with our customers and own ultimate accountability for successfully delivering value to clients through medallia`s suite of products and servicesIt`s a big job that offers an incredible opportunity to drive value not only for medallia, but also for the world-class companies we serve.
Own and manage multi-level client stakeholder relationships, including cross-functional touchpoints
Design, develop, plan and execute strategic program roadmaps for clients that drive optimum value and are rooted in a deep understanding of customer’s businesses goals, including driving product enhancements to data analyses
Consult with customers on best practices in customer experience management
Leverage the latest medallia experience cloud’s tools, features and functionality to your customer’s needs
Develop and manage project plans while driving the internal coordination and execution of tasks across teams
Manage program profitability through aligning activities to strategic account goals and drive program renewals and incremental expansions
Minimum of 5 years of experience, with prior role(s) in customer relationship management, strategic program management, consulting, sales/business development, account management, and/or project management in a business-to-business environment.
Have at least 3 years experience in fostering customer happiness and retention via relationship management at multiple levels of a clients` organization, from day-to-day project managers to senior stakeholders.
Able to travel up to 25%.
Education: ba/bs, with evidence of technical experience or equivalent relevant experience.
Experience directly working in one of the following industries: software, hospitality, financial services, automotive, b2b (any industry), and/or retail.
Advanced degree, pmp certification
At medallia, we celebrate diversity and recognize the value it brings to our customers and employeesMedallia is proud to be an equal opportunity workplace and is an affirmative action employerEqual opportunity is afforded to all qualified applicants and employeesWe do not discriminate on the basis of gender identity or expression, race, ethnicity, religion, national origin, age, sex, marital status, physical or mental disability, veteran status, sexual orientation, and any other protected categoryWe also consider all qualified applicants regardless of criminal histories, consistent with legal requirements.
Medallia is committed to working with and providing reasonable accommodation to applicants with disabilities in accordance with the american disabilities act and local disability laws.
For information regarding how medallia collects and uses personal information, please review our privacy policies.