Not provided by employer
Application support developer position summary: the application support developer uses skills as a seasoned and experienced member of the medcost teamLeveraging industry practices, company policies and best practices the application support developer is responsible for ensuring that medcost applications operate efficiently and execute successfully to meet client and business needsThis position involves production support, data research, code analysis, and development work with an emphasis on microsoft sql server database environmentsThe individual in this position would follow application support development in alignment with the medcost software development life cycle (sdlc)The individual in this position will be an advocate for and champion of medcost’s change management policies and procedures to ensure application changes are reviewed and approved before implementationThis position is a critical role in support of the manager, solution architect & support along with the application/solution development teamReinforcement of design, implementation, project, and documentation standards are essentialKey responsibilities are support of existing applications, which includes ensuring application support processes are well documented, triage of issues, determining root cause and working with the userbase of medcost position responsibilities:
Collaboration with business unit end users to ensure an excellent application support experience, including clear and effective communications, documentation of support issues, and execution of issue resolutions, while reinforcing application support standardsThis duty is performed weekly about 50% of the time.
Analysis and resolution of application support issues including code analysis, data research, and development work, including coordination with infrastructure and development teams to ensure that solutions are in alignment with supported technologiesThis duty is performed weekly 30% of the time.
Application evaluation, improvement, and documentationThis duty is performed weekly, about 10% of the time.
Administrative tasks specific to ticket management, time management, forms, spreadsheets, calendaring, and structured efficienciesThis duty is performed weekly, about 10% of the time.
Reports to manager, solution architect & support in support of team priorities, time management and allocation of resources.
Documents and reports on application performance; recommends changes where appropriate.
Collaborates with other developers facilitating cross-training and escalation of issues when resolutions exceed application support slas.
Applies system analysis techniques to determine resolution requirements for application support issues.
Reports weekly to team and manager top priority issues and opportunities.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this jobDuties, responsibilities, and activities may change at any time with or without notice.
Proven ability and passion to solve problems using critical thinking, analysis, development skills
1-3 years’ experience in microsoft sql server development: stored procedures; t-sql; ssis; ssrs
Front-end development support including vb.net; microsoft access/vba
Experience with industry standard software development life cycle (sdlc) processes
Strong verbal and written communication skills resulting in exceptional customer service
Skills, knowledge and abilities
Excellent oral and written communication skills
Exceptional customer service, and interpersonal skills
Effective problem-solving skills
Strong organizational, self-motivation, and decision-making skills
Proficiency using microsoft sql server development tools (ssms, ssis, ssrs)
Proficiency using microsoft programs (word, excel, powerpoint)
Ability to work independently and collaboratively, as needed
Ethical practice and confidentiality
Medcost provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local lawsThis policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Medcost participates in the electronic verification system (e-verify) to electronically verify the work authorization of newly-hired employeesE-verify is an internet-based program that compares information from an employee`s form i-9 to data contained in the federal records of the social security administration and the department of homeland security to confirm employment eligibilityMedcost does not use e-verify to pre-screen job applicants.