Job type full-time temporary number of hires for this role 10+
Full job description
Maximus is currently looking for remote bilingual customer service representatives (csr) to support the internal revenue service (irs) call centerCsrs in this position will provide knowledgeable responses to telephone inquiries regarding account, tax-filing and covid-19 stimulus questionsTo prepare you for this role, maximus provides paid, comprehensive training which ensures our customer service representatives care for each caller with the highest levels of knowledge and professionalism.
*as a large employer and federal contractor, maximus is subject to various vaccine mandates across our lines of businessMaximus is committed to complying with any applicable vaccine mandatesThe specific vaccine requirements for this position will be outlined throughout the selection processIndividuals who believe they may qualify for a medical or religious accommodation will have the opportunity to apply for an accommodation following an offer of employment.
Pay and benefits:
Pay rate is based on location
The opportunity to work from the comfort of your home
Leadership support to ensure success
Provide responses to telephone inquiries in a courteous and professional manner, using pre-scripted responses
Follow policies and standard operating procedures such as filling out timesheets, adhering to privacy rules and responding to numerous phone inquiries.
Utilize standard technology such as telephone, e-mail, and web browser to perform job duties.
Assist caller(s) with filling out online applications and submitting electronically to plan provider for processing.
Complete basic call log related to the phone inquiries such as clicking radio buttons to confirm which scripts were read to the caller
Refer calls as required to csr lead
Maintain up-to-date knowledge of client regulations and policies
Report problems that occur via the online system so they can be addressed by the appropriate parties
Respond to telephone inquiries within staffing and time parameters
Working special holidays and/or overtime may be required
Regular and predictable attendance is required
All personnel will be required by contract to undergo program update training as the program changes
High school diploma or equivalent
Minimum 6 months of customer service experience
Must be able to speak and read english and spanish fluently
Must be able to pass both criminal background check and irs tax review due to the sensitive nature of this work
Home office requirements:
Access to wi-fi, lan (wired connection/ethernet) or both
Private, secure workspace
Personal computer & headset with microphone
Job types: full-time, temporary
Work location: remote