Job type full-time temporary
Full job description
Client operations, manager - temporary full time and remote travel position
Matrix medical network has provided expert care and health services to millions of at-risk individuals where they live and work for more than 20 yearsThe organization’s network of approximately 5,000 clinicians meets individuals wherever they are to assess their health and safety, identify and close care gaps, and offer life-changing services that activate them to manage their own healthMatrix, in partnership with its expert clinical advisory panel, offers customizable solutions across four distinct lines of business via in-home visits, telehealth, on-site support at medical facilities and businesses, and mobile health clinics:
Matrix clinical care helps seniors and other at-risk individuals enjoy a better quality of care, experience better health outcomes, and identify chronic conditions that may otherwise go undiagnosed.
Matrix clinical solutions helps keep workers healthy and businesses run productively by designing custom workplace health solutions and providing testing, tracing, and clinical care solutionsMatrix also offers a safety verified certification program developed in collaboration with the cleveland clinic.
Matrix clinical trials provides rapid and scalable decentralized trial solutions to reach broad and diverse trial participant populations and improve the patient experienceMatrix adheres to the highest standards in quality, compliance, and data collection to accelerate trial completion timelines and support trial partners.
Matrix clinical labs is a clia-certified and cap-accredited laboratory that provides state-of-the-art diagnostic services and clinical testing support.
Why work at matrix?
The opportunity to work with one of the fastest growing companies in healthcare whose vision is to provide unparalleled quality and value to providers and members.
Our opportunities allow you to leverage your expertise and compassion, making a direct impact to the health and well-being of members.
Competitive compensation: be rewarded for your effort and passion while making a difference in the community.
Matrix medical network is proud to be a diversity, equity and inclusion employer
Responsibilities: about the position:
Type: full time temporary location: position is remote.
Travel: high travelUp to 75%.
Hours: days, evenings and weekend days are requiredShifts are either sunday - thursday or tuesday - saturday *subject to change
Benefits offered to include: medical, dental, vision, 401k with company matching and eligible for tuition discount to name a few.
This position serves as the operational lead for specific employee health and wellness services (ehws) locations, including onboarding locations, advancing services and support for ongoing operational activitiesEhws client program manager collaborates with the clinical managers at the sites to ensure matrix exceeds ehws client’s expectations, providing the highest level of associate satisfaction and supporting the staff so that they have the supplies and information necessary to provide outstanding serviceThis position may be assigned other duties as needed.
Perform onsite and phone readiness assessments in advance of location go-lives to ensure a successful launch
Ability to be onsite for site for all go-lives/launches to ensure success
Maintain levels of communication internally to create high levels of transparency over the project time-line
Set and manage client expectations within the agreed contractual agreements
Build a relationship with onsite ehws client leadership, meeting regularly (phone/in person)
Onsite visits (cadence to be determined by location), quarterly/annual reviews of site specific performance and satisfaction
Ensure the site supplies and necessary equipment are available and working
Manage schedule changes, scope of work changes and other changes as needed in coordination with the clinical manager
Manage and resolve urgent and emergent issues that arise
Serve as the point of contact for all things related to the sites managed (for ehws client and for matrix)
Escalate issues appropriately
Serve as a conduit for communication between matrix, ehws client representation and the onsite team
Identify opportunities to advance relationship and scope of services
Onsite process improvement activities
Manage logistics of critical supplies and equipment
Other duties as assigned.
3 - 5 years of relevant work experience; health care experience preferred
Excellent verbal, written and visual communication skills
Proficient skills across multiple platforms, including but not limited to microsoft office suite
Excellent communication skills
Strong leadership and negotiation skills
Ability to be innovative and strategic
Ability to set and meet deadlines/goals
Ability to build relationships both internally and externally
Independent judgement and discretion
Supervisory responsibility: none
Travel requirements: minimum of 75% travel is required
We have a clear vision of where we are going, and we are guided by core values that embody our organization and our culture.
We emphasizes innovation and growth, and you will be given the opportunities and tools to develop personally and professionally.
We encourage and celebrate collaboration.
We have a deep commitment to positively impact the communities in which we work and to make a difference in the lives of who we serve.
As a clinical organization, we support vaccinations because we care about the health and safety of our colleagues and those we serveMoreover, our clients are increasingly expecting us to be vaccinated due to the vulnerability of those we serveAs such, matrix medical network requires that all team members are fully vaccinated against covid-19, unless they are eligible for a specific exemption.
Matrix is an equal employment opportunity employerIt is the policy of matrix that qualified individuals with disabilities receive equal opportunity in regard to job application procedures, hiring, and all aspects of the employment processMatrix is committed to the full inclusion of all qualified individualsConsistent with the americans with disabilities act (ada) and applicable state and local laws, it is the policy of matrix to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardshipIf reasonable accommodation is needed to participate in the job application or interview process, pre-employment testing, to otherwise participate in the selection process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact: firstname.lastname@example.org
Primary location: matrix medical network, 9201 eMountain view road, scottsdale, az 85258 job: client operations, manager, regular shift, remote, 9201 eMountain view road, scottsdale, az 85258, work from home opportunity, full job level: day job, travel, operations, client operations, manager, ehw, employee heath and wellness, vacicnes, monday, friday, egular, job type, standard, pay, hours.