Salary $17 an hour job type part-time
Full job description
Competitive earning potential: $17/hour + $300 hiring bonus + commissions + annual gainshare bonus
Customer service is the critical link to strong communications between the sales field and matco tools corporate officesYou will provide the infrastructure which supports our franchised distributors, district managers, regional managers, and commercial customers by providing correct product information, pricing, and product availabilityYou will inform the field of daily customer service promotions along with providing them with error free orders.
What you will do
Assist our franchised distributor customers in automotive tool selection, toolbox selection, troubleshooting, price and availability, technical specifications, and ordering.
Handle all inbound calls from our internal and external sourcesThis includes, but is not limited to, giving price and availability, part numbers, application assistance, troubleshooting, and basic credits.
Provide technical support concerning information and specifications for products provided in our matco tools catalog and catalogs of our other suppliers.
Provide features and benefits to our franchised distributors on our commissioned daily sale items.
Perform suggestive selling of matco product line through programs such as deep discounts, close-out items, and volume buy in conjunction to meeting individual and departmental sales goal initiatives.
Input orders utilizing internal ordering software systems.
Work cross-functionally with subject matter experts to resolve open questions.
Other responsibilities as assigned.
Who you are
High school diploma or ged equivalent
Must be able to work 2:30 pm -11:00 pm et monday-friday (1:30p-10p ct/12:30p-9p mt/11:30p-8 pt)
Ase certification, automotive experience, tool experience, or related trade school degree a plus
On the job experience in working with general automotive mechanics a plus
1+ years of call center experience or equivalent experience in dealing with customers
Suggestive sales experience preferred
Basic use of pc and keyboard
Effective verbal and written communication skills
Ability to interpret customer issues coupled with the ability to troubleshoot and translate issues into resolution while maintaining a positive attitude
Ability to empathize with customer concerns while maintaining a professional demeanor
Ability to learn quickly on the job
Ability to multi-task in a fast-paced office environment
Ability to answer calls as a primary function of the position
Ability to perform suggestive sales.
Matco tools is a manufacturer and distributor of quality, professional grade automotive equipment, tools and toolboxesWe offer more than 13,000 products, sold primarily to professional automotive technicians through a network of franchised mobile tool storesMatco is a franchising company, a distribution company, and a leading supplier of automotive technology solutions employing approximately 600 associates in the united states, puerto rico and canada.
Since 1979, the mission of matco tools has been to provide professional mechanics and auto enthusiasts with all the premium tools, storage and equipment they need to get the job done, while also offering best-in-class service and customer supportOur award winning franchise program equips the company`s network of nearly 1,800 independent mobile distributors to develop and maintain trust-based relationships with its customersRanked among the top 50 in entrepreneur magazine`s 2020 franchise 500®, the company continues to expand throughout the united states and canada, adding several hundred mobile stores each yearMatco offers its franchise owners industry-leading training, on-going field support, pre-identified customers, and in-house financingThose thriving in an innovative, supportive, energized organization where continuous learning is the norm will find themselves well rewarded.
With more people on the planet, rapid urbanization, and increasing vehicle traffic on our roads, it`s time to pave the way for the evolution of transportationFuture cities are smarter cities, and they need infrastructure and tools for advanced mobility, reliability, safety, efficiency, and quality of lifeVontier is ready to build that future.
We are a global company focused on transportation and mobilityOur portfolio includes industry-leading expertise in smart cities, mobility infrastructure, retail and commercial fueling, fleet management, and vehicle maintenance and repairThese innovative companies are leading the way to smarter transportation for a growing, connected world.
`vontier corporation and all vontier companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth and related medical conditions), age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity or expression, and other characteristics protected by law.`