Job type full-time
Full job description
Fully remote (usa located)
We are currently looking for a dynamic team player to join the bee team in the usa as* customer experience specialist*.
Bee (https://beefree.io), one of growens` business units, provides best-in-class tools for designing emails and landing pages, online at beefree.io and embedded in hundreds of saas applications.
As a customer experience specialist, reporting directly to the customer experience manager of the business unit, your role will be to help in the adoption and use of our products: bee free, bee pro, and bee plugin.
We define customer experience as all the activities that help a customer become a successful user of our products by promoting a healthy, enjoyable customer experienceBecause these activities go beyond just providing technical support, we prefer talking about “customer experience” instead of “customer support”.
Your core responsibilities will be
Becoming an expert user of bee products and services so that you can effectively answer most support requests
Assist prospects in the discovery of what our products do and which product is the best fit for them
Participate in activities that will improve the overall experience of our customers
Identifying and helping troubleshoot the issues that our customers are reporting, escalating them when needed, and reporting them to the product team as product feedback when applicable
Contributing to our customer-facing documentation when new features are released through different forms of media, such as help center articles or video tutorials
Providing the product team with continuous feedback on usability issues and opportunities for functional improvements
What we look for
Empathy: can you put yourself in the customer`s shoes and see things from their perspective?
Troubleshooting skills: you enjoy finding the cause behind a specific problem, explaining it to others, and working with others to help find a solution.
Reliability and organization: you enjoy getting things done, and people always look at you as a dependable team member when tasks are assigned
Data tracking and analysis: your ability to track issues and report on them
Outstanding communication skills: you love interacting with both customers & team members, in writing or in-person
Outstanding writing skills: you enjoy explaining things to people in writing, providing examples, how-to’s, and ensuring that the message gets across
Knowledge of web design and web development languages and tools
Experience with online community, documentation, and multimedia management and production
Knowledge of the email space and email rendering issues (is a plus)
Experience using the zendesk suite of products (is a major plus)
What we offer
Bee stands for `best email editor` and that`s the original, ambitious goal chosen for this projectMade with lots of passion between the united states and italy, bee is becoming a standard for digital content creation, starting with emails (“beautiful emails, fast”, is one of our taglines)The editor is used by hundreds of thousands of people every month at beefree.io and embedded in over 600 saas applications.
When you join our company, you can expect
Full-time remote work in a fast-growing, exciting project with worldwide recognition as a market leader in our industry;
A dynamic team, geographically dispersed (europe and usa), working with a startup mindset;
Flexibility: trust is one of our values and we strongly believe in results and in the continuous feedback culture
Yearly team retreat, often in italy
Many opportunities for professional development through your daily exposure to marketing-leading products, and also through access to online training resources and events
Base salary and variable compensation based on performance
Health insurance benefits
401k plan with employer matching
The legal name of the bee business unit is bee content design, inc., a delaware corporation that is a wholly-owned subsidiary of growens s.p.aBee content design, incIs headquartered in san francisco, california.
Growens is an equal opportunity employer and values diversityWe do not discriminate on the basis of ethnicity, gender, ancestry, color, religion, sex, age, marital status, sexual orientation, gender identity, national origin, medical condition, disability, or any other basis protected by law.
Job type: full-time
Work location: multiple locations