Job details
Salary $170,000 - $195,000 a year job type full-time
Full job description
About madison logic:
Our team is reshaping b2b marketing and having fun in the process! as a truly global company, we take pride in the diverse backgrounds of our teamWhen joining madison logic, you are committing to giving 100% and always striving for moreWork with & learn from an incredible group of people who care about your success as much as they care about their ownOur team is at the heart of what we do and our success starts with you!
Remote work note: please refer to the job posting detail to determine what (if any) remote work options apply to the specific job advertisedNot all positions are available in all countries/regionsWhere applicable , remote work must be conducted from your home office located in a jurisdiction in which madison logic has the legal right to operateIt requires availability and responsiveness on a full-time basis from a distraction free environment with access to high-speed internetPlease inquire for more details.
United kingdom: remote work is available to all applicants residing & authorized to work in the uk
United states: remote work is available to applicants who reside in, and are authorized to work from, the following states: arizona, california, colorado, connecticut, florida, georgia, illinois, massachusetts, new york, oregon, texas, utah, virginia, washington state.
Singapore: remote work is available to all applicants residing & authorized to work in singapore
About the role: madison logic is seeking a vp, strategic operations in our us office to oversee the on-boarding and support of client-specific account-based marketing campaigns in lead generation and display mediaThis role directly influences our ability to deliver the best roi to our b2b clients by not only creating and managing processes and tools, but also by providing leadership and guidance to our growing team.
What you’ll do:
Oversee client facing operations functions across the us team
Work closely with the team managers and svp, client success & campaign ops to define the processes, goals, and tasks of the aforementioned teams.
Work closely with the srManager of campaign operations to ensure effective optimization and delivery adjustments to improve campaign performance.
Partner with partner operations lead for weekly wrap reporting to slt.
In partnership with the svp, ops, establish key performance indicators (kpis) to measure the productivity of customer success and operations teamsDefine reporting periods, formats, and levels of analytics.
Own department okrs and all reporting needs for svp+ as they relate to monthly and annual revenue.
Work behind the scenes to provide guidance, solve problems, mediate disputes, and proactively manage issues before they require escalation.
Lead project management efforts for new efficiency related projects.
Build and execute training for client facing staff on engaging with clients.
Own onboarding and off boarding of staff.
Proactively implement issue-prevention processesSupport escalations and minimize errors ratesInfluence and reach amicable and successful solutions with internal and external stakeholders.
Define clear quality control (qc) processes from setup to onboarding through effective prioritization, scheduling and proactive provisioning of data, findings, observations, and actionable items.
Confidently lead, motivate and influence the team in a fast-paced, multitasking environment.
About you | basic requirements:
10+ years of experience in account management or client services in an adtech or martech environment.
5+ years’ experience managing and mentoring teams
About you |additional characteristics:
Persuasive verbal and written communication skills, including the ability to communicate complex issues with precision and effectiveness across all levels and functions
Strong analytical and financial skills anchored by natural, common sense thinking
Exceptional multi-tasking and prioritization skills
Strong project management, planning, and organizational skills with the ability to lead multiple projects in a fast-paced, dynamic environment
High eq and collaborative attitude
Expected compensation (dependent upon experience & location) base salary: $170,000 - $195,000 /year additional discretionary earnings target: $15,000 - $20,000 /year
Pay transparency: we are committed to paying our team equitably for their work, commensurate with their individual skills and experience Salary range and additional compensation, including discretionary bonuses and incentive pay, are determined by a rigorous review process taking into account the experience, education, certifications and skills required for the specific role, equity with similarly situated team members, as well as employer-verified region-specific market data provided by an independent 3rd party partnerWe will provide more information about our perks & benefits upon request.
Who we are:
Our vision: we empower b2b organizations globally to convert their best accounts faster
Our values: #team #ownit #respect #excel #empower
Our commitment to diversity & inclusion: madison logic is proud to be an equal opportunity employerWe are committed to equal employment opportunity regardless of sex, race, color, religion, national origin, sexual orientation, age, marital status, disability, gender identity or veteran status.
Privacy disclosure: all of the information collected in this form and/or by your application by submission of your online profile is necessary and relevant to the performance of the job applied forWe will process the information provided by you in this form, your cv (including physical and online resume profiles), by the referees you have noted, and by the educational institutions with whom we may undertake to verify your qualifications with, in accordance with our privacy policy and for recruitment purposes only.
For more information on how we process the information you have provided including relevant lawful bases (where relevant) please see our privacy policy which is available on our website (https://www.madisonlogic.com/privacy/).
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