Job details
Job type full-time
Not provided by employer
Full job description
Description:
Mbs secure is a cloud hosting company that specializes in dental cloud hostingWe are currently looking to hire a customer service oriented, technically skilled, and highly motivated technical services engineer tier ii to add to our teamCandidates must live in tx.
Job summary:
This position will provide higher-level technical support in circumstances that are beyond the expertise of the technical support engineer tier i representatives.
Duties/responsibilities:
Provides technical support identifying, investigating, and resolving user’s problems with computer software and hardware for problems that are beyond the expertise of technical support engineer tier i.
Must hold an sme role of one of our managed security services (eset, acronis, watchguard, kaseya vsa).
Applies knowledge of computer software, hardware, and procedures to solve problems
Collaborates with other employees to research and resolve problems
Collaborates with devops to explain errors and/or recommend modifications to computer programs or internal tools
Arranges service by software or hardware vendors to repair or replace defective products
Develops and communicates department projects and goals
Maintains knowledge of technology innovations and trends
Respond to queries either in person or over the phone in a timely manner
Write guides, track issues, and produce documentation
Provide end users with training
Evaluate systems for performance issues
Respond to email messages
Install, modify, and repair computer hardware and software
Clean up computers
Run diagnostic programs to resolve problems
Configure networking equipment
Troubleshoot network related issues
Troubleshoot windows server environments
Create, edit, and troubleshoot active directory related issues
Create and remove users
Change passwords
Troubleshoot voip related issues
Install computer peripherals for users
Follow up with customers to ensure issue has been resolved
Gain feedback from customers about computer usage
Run reports to determine malfunctions that continue to occur
Install wall mounted tv’s
Install dental office hardware
Work with 3rd party vendors to troubleshoot dental practice management software issues
Run cable cat6, & audio/video
Cable management
Performs other duties as assigned
Requirements:
Required skills/abilities:
3+ years of relevant experience or equivalent combination of education and work experience is highly desirable
3+ years of customer-facing technical work experience.
Leadership experience in a technical support environment
Experience acting as a sme and/or escalation technician
Demonstrate the ability to identify and solve complex problems independently and multi-task in a dynamic environment
Strong communication skills, and customer relationship skills
Experience running cablesE.gNetwork, audio and visual, telecoms.
Experience with windows operating systems
Experience with windows server operating systems including group policy, active directory administration, and remote desktop services.
Experience with macos is a plus.
Experience with networking(troubleshooting enterprise level networking components)
Experience with command line, and/or powershell.
Experience with dental software and equipment a plus.
Experience with a technical request or ticking tool, experience with servicedesk, connectwise control, and/or confluence is a plus.
Experience with hipaa is a plusHipaa training will be provided.
Candidates must have a valid us driver’s license and reliable transportation.
Physical requirements:
Prolonged periods sitting at a desk and working on a computer.
Must be able to lift up to 50 pounds at a time.
Office requirements:
Private workspace
High speed internet
Cell phone
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Job activity
Posted 30+ days ago
