About Lyra Health
Lyra is transforming mental health care through technology with a human touch to help people feel emotionally healthy at work and at home. We work with industry leaders, such as Morgan Stanley, Uber, Amgen, and other Fortune 500 companies, to improve access to effective, high-quality mental health care for their employees and their families. With our innovative digital care platform and global provider network, 10 million people can receive the best care and feel better, faster. Founded by David Ebersman, former CFO of Facebook and Genentech, Lyra has raised more than $900 million.
About the Role
The Client Support Specialist I will support clients who engage with Lyra seeking high-quality outpatient mental healthcare primarily via phone and chat, conducting needs assessments, answering benefit, product and technical questions. The specialist will partner cross functionally to triage clients with complex needs to our clinicians. This role will work primarily with clients and will be the first point of contact for clients reaching out to Lyra for the first time via phone, chat and email. Lyra will provide training on how to handle these cases in a supportive environment. The specialist will need to be comfortable discussing sensitive topics. Above all, this specialist is committed to supporting each and every client that reaches out with competency and compassion in a high volume call center.
Hours: Full Time: Monday-Friday, 11am-8pm PT
We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age (40 or older), disability, genetic information or any other category protected by law.