Salary $95,500 - $137,500 a year job type full-time
Full job description
The client service manager is primarily assigned to key commercial markets p&c agents/brokers and selected mid-sized accounts with limited complexityOwns, manages, coordinates and leads the service process on assigned agents and accountsResponsible for overall service delivery, assisting in the new business acquisition process, and supporting division retention goals.
This position is eligible for ft wfhMust be able to travel to broker and client visits 25% of the time.
Develops service plan with assigned agents/brokers and accountsMonitors status of action items and makes modifications to service plan based on feedback from the agent/brokers and policyholder.
Resolves service problems, answers questions, acts as a liaison with internal functional representatives and troubleshoots, routinely following up with all parties for resolutionEnsures continued compliance.
Coordinates and leads review meetings with customer to ensure service results are in line with planMeetings may include and but not limited to claims reviews, lcas planning meetings, report to management presentations, etc.
Position the agent/broker to demonstrate their value and the value of liberty mutual to our joint customersManages the delivery of services by all internal functional representatives through pro-active follow up and agent/broker/customer communication.
Manages installation process for new and existing accounts, consults with internal functional representatives when necessaryEnsure that understanding and agreement is reached on roles and responsibilities.
May assist in the renewal processProvides account specific input on overall service plan to include service delivery, service issues and outcome results.
Consults on opportunities to round out the account.
Participate in prospecting efforts by conducting services analysis and conducting service presentations on assigned prospects.
Represent liberty mutual by attending or presenting at industry forums.
Assist in internal training efforts by developing material and presenting assigned topics.
Bachelor`s degree or equivalent business background plus at least 5 years of relevant commercial lines experience required.
Claims experience strongly preferred but not mandatory.
Significant knowledge of liberty mutual commercial markets.
Demonstrated ability to express ideas clearly and concisely (both orally and in written form).
Fully effective organizational and interpersonal skills needed to set priorities and manage time to maximize agent and customer interactions.
Information gathering, analytical skills and proficiency in systems are required.
Demonstrated skills in the areas of negotiation, persuasion, presentation and problem solving.
Working toward arm and/or cpcu preferred
At liberty mutual, our purpose is to help people embrace today and confidently pursue tomorrowThat`s why we provide an environment focused on openness, inclusion, trust and respectHere, you`ll discover our expansive range of roles, and a workplace where we aim to help turn your passion into a rewarding professionLiberty mutual has proudly been recognized as a “great place to work” by great place to work® us for the past several yearsWe were also selected as one of the “100 best places to work in it” on idg`s insider pro and computerworld`s 2020 listFor many years running, we have been named by forbes as one of america`s best employers for women and one of america`s best employers for new graduates—as well as one of america`s best employers for diversityTo learn more about our commitment to diversity and inclusion please visit: https://jobs.libertymutualgroup.com/diversity-inclusion we value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-beingTo learn more about our benefit offerings please visit: https://lmi.co/benefits liberty mutual is an equal opportunity employerWe will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran`s status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.
Posted 12 days ago