Job type full-time
Full job description
Amplified digital, a digital marketing agency serving businesses nationwide, is quickly becoming known for creating integrated digital solutions that deliver what clients value most: meaningful, positive, and measurable impact on the performance of their organizationsWe are seeking a talented, driven, client experience manager.
The responsibilities of the client experience manager include, but are not limited to:
Serve as the main point of contact and lead for both internal and external/client-facing communication and meetings during all stages of a strategic account’s lifecycle, providing ongoing support and expertise.
Formulate needs-based and data-driven marketing and advertising strategies based on client goals (this includes pulling audience and platform availability, determining investment allocations, recommending implementation tactics, creating proposals, and more).
Work directly with clients pre- and post-campaign to ensure successful launches and performance (this includes onboarding, proof approvals, granting required access, and more).
Collaborate with internal teams as necessary to ensure successful launches and performance (this includes meeting timelines, outcome expectations, and more).
Proactively identify ways to improve campaign performance, achieve client business goals, and solve roadblocks and challenges as they arise.
Deliver in-depth reporting to sales teams and clients: communicating successes, areas of improvements, optimization and strategy recommendations, and upsell opportunities as applicable.
Conduct research and interpret data from various research and analytic tools (this includes claritas, emarketer, nielsen, google analytics, and more).
Additional responsibilities as assigned by direct manager and/or regional director to meet business needs.
Stay up-to-date and maintain a thorough understanding of digital marketing industry news and advancements, consumer trends, marketing and advertising best practices, advertising platforms and features, and internal product and service offerings.
Maintain certificates of completion and thorough understanding of assigned certification topics.
Approach all situations with a ‘can-do’ attitude and aim to find solutions in areas of challenge.
Maintain exceptional interpersonal verbal and written communication skills.
Respond to requests and communication with a response or confirmation receipt within turnaround times provided by leadership.
Maintain the ability to work in a fast-paced environment.
This is a full-time remote position and compensation is dependent upon experienceThis position is not available for candidates seeking an employment visa sponsorshipCandidates must be eligible and authorized to work within the united statesAmplified is not currently considering relationships with 3rd party recruiters – candidates should apply directly.