Support Consultant - TA/TM Application (PeopleFluent) Philippines, REMOTE
The Support Consultant develops an expertise with PeopleFluent’s suite of HR software products and applies that expertise in resolving customer inbound issues, providing a level of quality support that results in a high degree of customer satisfaction. Responsible for analyzing logs, troubleshooting information, assisting in solving product defects and working to define and/or resolve customer problems through telephone discussions and written correspondence. Acts as a frequent inter-organizational contact as an expert and champion of support’s services. Serve as an outside customer contact on technical and product related problems, diagnosing software and systems failures, and using established procedures.
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Skills and Experience: