Are you a team player? are you curious to learn? are you interested in working in meaningful projects? do you want to work with cutting-edge technology? are you interested in being part of a team that is working to transform and do things differently? if so, lpl financial is the place for you!
Lpl financial is one of the nation`s leading financial services companies and a publicly traded company under ticker symbol lplaWe support over 19,000 financial professionals—including over 14,000 independent advisors, more than 700 financial institutions, and over 4,000 institutional clearing and technology subscribersWe enable advisors to focus on their clients by reducing the complexity of running their practice and we support their business by offering enabling technology, comprehensive clearing and compliance services, practice management programs and training, and independent researchAt lpl, we take care of our advisors, so they can take care of their clientsAnd technology is at the center of our mission.
The end user computer (euc) engineer will be responsible for planning, configuring, testing, deploying, reporting on and supporting the corporate physical and virtual image (mac and windows os), proprietary and 3rd party application packages, application and os update/patch management (mac and windows os) and physical and virtual configuration management solutions (sccm, airwatch, intune, jamf) and virtual technologies (citrix, vmware, etc).
Package, test, and deploy system and application updates/patches to the end-user environment
Comprehensive administration of the physical and virtual environments
Evaluate and test new hardware and software
Provide level 2 and level 3 endpoint technical support in a primarily microsoft windows 10 environment
Escalation support including vip (executive) issues
Maintain physical and virtual standards, knowledge base, operating procedures, guidelines and system documentation
Create, maintain and administer standard corporate image, deployment, management, and monitoring capability
Perform planning, design and implementation of physical and virtual hardware, software, and application upgrades and rollouts through physical and virtual management tools
Provide systems / os support for a large application portfolio
Deliver assigned projects on time and within budget
Research and evaluate physical and virtual capabilities and tools as required to ensure functionality is available to support business initiatives across the organization
Build automation into daily processes to improve the ease of doing business with ourselves
Adhere to existing change and problem management processes
What are we looking for?
We want strong collaborators who can deliver a world-class client experienceWe are looking for people who thrive in a fast-paced environment, are client-focused, team oriented, and are able to execute in a way that encourages creativity and continuous improvement.
4+ years of experience with end user computing technical support in a windows and virtual environment
3+ years of sccm 2012/2016 experience in an sccm administrator or end user computing engineering role and 2+ years of experience with active directory and gpo management
Must have established experience with physical and virtual image development to include deployment
Must have application and os patch management experience in a medium to large size corporate environment with multiple client sites preferred using tools such as sccm, wsus, and intune
Proficient troubleshooting skills with windows os/office suite including windows 10 and office 365 experience
Application support experience (windows/mac os) for a large application portfolio in an enterprise environment required
Proficient with application virtualization and delivery using citrix, vmware, and similar vdi technologies
Ability to provide exemplary high touch customer service skills, problem resolution, and support for internal customers and external advisors
Demonstrable and adaptable scripting and development knowledge (powershell, vbscript, batch, etc.)
Strong business, technical and analytical abilities and ability to use advance problem solving to find answers for customer issues
Self-starter with the ability to effectively work with minimal supervision
Intermediate working knowledge of application packaging and deployment using programs and advertisements
Ability to manage multiple end-user support and business as usual requests effectively
Ability and willingness to work nights, weekends, and on-call support
Excellent work ethic; must be able and willing to be a productive, reliable, and collaborative team member with the one team on one mission mindset
Experience with sccm and citrix virtual tools for patch deployments, tracking, reporting and remediation preferred
Experience deploying, administering, and maintaining disk encryption technologies, preferably bitlocker
Proficient with application packaging and distribution using tools such as adminstudio or wise
Understanding of security, tcp/ip, dns, dhcp, proxy concepts is a plus
Strong ability to strategize for the future and design technical solutions
Experience in cloud technologies such as microsoft azure