Salary $10 - $12 an hour job type full-time part-time contract number of hires for this role on-going need to fill this role
Us work authorization (required)
Full job description
We are looking for english and italian speaking tech support.
Must be fluent in both english and italian.
We are currently seeking a tier 2 technical support representative freelancer for this 1099 project.
Lending hands virtual assistants is a remote support based companyOur technical support representatives (tsr) support our clients and their event participants by responding to telephonic/online inquiries and resolving minor technical issuesCommon solutions include assisting with password/login issues, providing registration links, navigating clients through platform features, and troubleshooting of minor technical issuesWhile the nature of the role is remote, all calls will be recorded, ticket history is monitored daily, and regular coaching will be provided.
You set your own hours; however, you must be available to work monday through fridays with an occasional saturday and/or sundayHours vary week to week but we are currently looking for overnight coverage between the hours of 12 am and 8 am ct.
Our ideal candidates are fast learners that take initiative are motivated to learn, and are attentive, reliable, and self-startersThey will have strong time management skills as well.quick promotion is possible based on demonstrated skills and competencyTraining is provided and there are opportunities for pay increases based on performanceYou will be responsible for providing the required equipment (computer, headset) as well as internet services.
Availability falling between 12:00 am to 8:00 pm ct
At least 1-3 years of experience
Pass a criminal background check
Authorized to work in the united states without restriction
Physically located within the continental united states
Stable work history reflecting excellent attendance and punctuality
Demonstrated experience in a remote work environment strongly preferred
Experience with zendesk strongly preferred
Access to work on a computer that is 3 years old or newer
Noise cancelling headset that is compatible with zendesk
Able to use upwork
Able to speak english fluently Able to speak a second language fluently