Salary $60,000 - $80,000 a year job type full-time
Full job description
Leap leads the world in the development and sale of cloud based legal practice management software for small law firms on a software as a service (saas) modelWe employ more than 300 people, have offices in the usa, australia and the uk with more than 13,000 law firms using our software worldwideWe are seeking a practice management advisor to join our highly motivated, high velocity and growing teamLeap will provide you with the best training, equipment, mentoring and support for you to be successful.
The role would suit an individual who enjoys working in a high-pressured legal environment, can execute tasks quickly and efficiently and work autonomously, as well as in a teamDesirable is a contributor of ideas who wants to progress their career in a high performing culture and high growth companyThis role is based on a remote job model with occasional visits to our jersey city head office.
In this role, you will be responsible for maintaining excellent client relationships.
You will oversee processes for minimizing churn and driving product value, ensuring retention revenue growth and satisfactionThis job focuses on the continued use and adoption of the software by our clients through further training and communications.
You must have the ambition to perform in a fast-paced environment, be able to think quickly on your feet and solve problemsYour “never give up” attitude is essential.
You will be responsible for the following:
Become a product expert by developing and maintaining an outstanding knowledge of leap software, including legal content and partner software
Understand the leap product ethos and where it sits in the marketplace, and be willing to communicate this to external parties
Provide information to leap support staff about client needs and lead issue resolution cross-departmentally.
Work with cross-functional teams to implement, test, and measure initiatives and product updates to improve adoption and reduce churn
Measure and report on client on-boarding & product adoption kpi`s
Act as the voice of our clients - identify trends and gaps based on communication and feedback from clients
Contact clients regularly throughout their life with leap, ensuring they are using leap to its potential, devising and implementing strategies where they are not doing so
Demonstrate the continued value and software development to existing clients through webinars and tutorials
Focus on key clients via meetings and providing clear communication about the value of leap
Demonstrable experience in a law firm environment
Exceptional organizational skills and self-discipline
Positive and professional attitude
Ability to leverage cross functional business and technical resources to provide timely issue resolution
An aptitude for quick learning
An in-depth knowledge of the latest versions of word, excel and outlook
Superb communication skills, both written and verbal
A passion for technology
2+ years’ experience in a client facing role with a technology company
Ability to leverage data to inform and support critical decisions
Familiarity with dealing with client conflict and frustrations in a positive manner
Preferred (but not required):
An extensive understanding of legal accounting rules and bookkeeping
Knowledge of quickbooks and/or xero
A thorough understanding of varying law firms` culture and expectations
Medical, dental and vision plans available
401k with company matching program
Employee assistance plans
Company shares opportunity
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or ageWe look for the best person for the job.