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401(k) 401(k) matching disability insurance employee assistance program flexible spending account health insurance show 3 more benefits description:
Job title: lead, systems engineer
Job location: lynchburg, va or remote
Job code: cs20221602-77312
Job description:
Responsible for providing second and third tier equivalent engineering support and analysis to field engineers, technicians, customers and users of l3harris communication systemsProvide technical and professional company representation at the customer locationStrive to guarantee customer satisfaction through ethical and qualitative on the job performance with the primary goal to efficiently support the tasking and minimize downtimeResponds to situations where first-line product support has failed to isolate or resolve problems in malfunctioning hardware or software.
Excellent troubleshooting, communication and customer service skills
Demonstrated ability to proactively resolve problems
Diagnoses, troubleshoots, repairs and debugs complex electro/mechanical equipment, computer systems and/or software over the phone, email or on site.
Acts as primary liaison with other business functions for escalation and communication of serious technical and business issues affecting customer satisfaction or product quality.
Maintain an in-depth knowledge of l3harris mission critical vida infrastructure communications and portable/mobile radios used to support first responders and military personnel on evolving lte/satellite/lmr and hybrid communications architectures.
Contributes to development and evolution of new concepts, techniques and strategies with an eye towards l3harris business excellence (six-sigma) improvements in quality, accuracy, effectiveness and efficiency
Ability to coordinate with implementation engineering to identify and mitigate rf interference that impacts coverage, antenna, and rf sub-system performance
Field experience at complex radio site installations in urban, suburban, rural and rugged environments.
Basic qualifications:
Bachelor’s in engineering discipline and 10+ years experience; or msee/msce and 8+ years professional experience.
Experience in ms windows server 2012, unix, lan/wan design, two-way radio systems, microwave systems, or wireless data systems.
Preferred qualifications:
Ability to serve as consultant and special internal / external spokesperson for the organization on major technical and customer support matters.
Experience in land mobile radio, project management skills, knowledge of database reporting tools.
Ability to travel - approximately 60% domestic travel anticipated.
Familiarity with public safety organization operations.
Microsoft/cisco certifications.
Potential for obtaining secret/top secret clearance.
Self-motivated team player, able to set priorities and manage to deadlines
Ability to work as a member of the fielded products support team and understand the overall technical architecture and how each feature is implemented.
Experienced with operation of sophisticated rf measurement equipment, including but not limited to:
Spectrum analyzers
Radio test sets (anritsu s412; aeroflex 3920)
Rf record and playback receivers (e.gAverna rp series)
In compliance with colorado’s equal pay for equal work act, the salary range for this role in colorado is $128,000 - $150,000This is not a guarantee of compensation or salary, as final offer amount may vary based on factors including but not limited to experience and geographic locationL3harris also offers a variety of benefits including: health and disability insurance, 401(k) match, flexible spending accounts, eap, education assistance, parental leave, paid time off, and company-paid holidaysThe specific programs and options available to an employee may vary depending on date of hire, schedule type, and the applicability of collective bargaining agreements
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