The opportunity
At kin + carta, we’ve got opportunities to offer you — for growth, for leadership, for big, world-changing impact and for, dare we say it, funWe are a global workforce that is committed to building a world that works better for everyoneAnd that starts with our kinThat’s why we’re proud of:
The life we create within our virtual walls, every day
Being b corp certified
Our honor as a “best large firm to work for” by consulting magazine
The role
The ideal conversational user e xperience engineer for kin + carta is passionate about applying technology that contextualizes user interaction in human terms firstStrong communication skills combined with an empathetic approach are a mustExperience working in an agile development environment, or in a consulting capacity is a plus.
Role responsibilities
Implement conversational flows in enterprise-grade, cloud-based nlp services (such as gcp dialogflow, azure bot service, amazon lex, and ibm watson)
Work with beta features of the above platforms to prototype the latest functionality
Develop apis to enable business logic, tie into existing apis, and deploy to cloud on either an iaas, paas, or faas offering
Create prototypes of web-based or mobile-based chat interfaces; these may be standalone or live in the client’s existing codebases
Analyze data points from conversation logs to uncover insights that improve the experience, as well as other client business processes
Communicate technical limitations and recommendations for optimization to the convo ux designers and work collaboratively with them
Enable omni-channel interactions via telephony, smart device, etc.
Integrate with existing telecommunications or customer support systems, including ivr, genesyscloud, zendesk, liveperson, etc…
Manage environments to create a stable instance for user-research and business demo.
Interface with our clients and cloud service partners to provide technical updates and recommendations
Minimum qualifications
We want all new hires to succeed in their roles at kin + cartaThat`s why we`ve outlined the job requirements belowTo be considered for this role, it`s important that you meet all minimum qualificationsIf you do not meet all of the preferred qualifications, we still encourage you to apply.
3+ years with coding web-interfaces experience
3+ years with source control via git experience
2+ years with coding and consuming rest api’s experience
2+ years with azure, gcp, and/or aws experience
1+ years with node or python experience
Preferred qualifications
Quick learner with an appetite for working with beta features
Proven track-record of building solutions with gcp dialogflow, azure botservice, aws lex, or ibm watson
Familiarity with the underlying principles of nlp, ai, and ml
Experience interacting programmatically with crm systems such as salesforce and zendesk
Experience with ccaas (contact center as a service) providers, such as genesyscloud and avaya
Experience with designing data pipelines and etl processes.
About kin + carta
Kin + carta is a global digital transformation consultancy committed to working alongside our clients to build a world that works better #foreveryoneOur 1,700 curious minds make creative connections between people, data and technology to create connected outcomes across the full lifecycle of the product and platform ecosystems.
We’re makers, builders and creators by nature, and we come to work every day to build experiences for some of the world’s most influential companiesWe help businesses accelerate their digital roadmap, rapidly innovate, modernize their systems, enable their teams and optimize for continued growth.
We are a technology business with trust and human connection at its heartAs a certified b corp, our triple bottom line focus on people, the planet and profit is at the core of everything we do.
We welcome our kin to show up as their full selves every dayBecause this is so important to us, kin + carta is proud to be an equal opportunity employerTo read further about our commitment to inclusion, diversity, equity and awareness, check out the idea page on our website.
If you need accommodations at any point in the application or interview process, please let us know.
Apply for this role
Whoever you are, wherever you’re from and whoever you love, you’ll find an open door at kin + cartaIt’s yours to walk through if you’re passionate about building a better world for everyone, and you’re keen to be part of a diverse and inclusive culture that plays to people’s strengths and thrives on togetherness.
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Job activity
Posted 30+ days ago
