Job type full-time
Full job description
Benefits offered: 401k, dental, life, medical, vision
Employment type: full-time
Why work here?: our company has competitive wages, full benefits package, and excellent training and development opportunities.
Summary: as a technical specialist, the primary responsibilities are to provide technical support to the khs customers and technicians and to support and promote the machine install base for the kisters product line.
Essential roles and responsibilities: include the followingOther duties may be assigned.
Receive inbound calls and emails from customers, khs technicians and other company representatives that require technical support for khs machinery and specifically the kisters innopack line of packers.
Resolve service problems including down machinery or forward and route to the proper personnel, service scheduling or escalate to the regional manager.
Act as a liaison between usa technicians or customers for khs gmbh, usa engineers as technical support.
Support the 24/7 german helpdesk, khs usa hotline and regional service managers with issues that arise from the afterhours customer support during next business hours.
Use khs cryptshare to provide documentation, electrical schematics and machine specifics as needed.
Continue to build the khs serial number folder with the relevant information to create a better data base for all to use.
Support khs usa on the use of redis (remote diagnostics service) and ars (augmented reality service) to connect with machines remotely for troubleshooting.
Be a source of information in the use of vm ware and virtual machine imagesAcquire the skills to navigate a plc program using allenbradley control logix, pnozmulti configurator and rexroth indramat servos.
Continue to advance your troubleshooting skills to include other machines in the khs portfolio including fillers, blow molders and process equipment.
Act as a backup during vacations or sick days for technical support.
Develop and implement systems for maximizing revenue for technical support and customer satisfaction.
Take a pro-active approach to sell kisters conversions when not taking technical calls.
Look at install base for kisters machinery to look at opportunities to sell after sales products.
Work with rsm’s to support and promote the machine install base for the kisters product line.
Support conversions project manager in complex conversion quotations.
Education and/or experience requirements:
Associate degree in electronics or professional certificate in industrial trades or technical disciplineThree years of experience in maintenance or service of packaging/processing equipment in a food, beverage, chemical or industrial environment; or equivalent combination of education and experience.
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals; ability to compute rate, ratio and percentages and to draw and interpret bar graphs.
The employee must occasionally lift and or move up to 25 pounds.