Job type full-time
Full job description
*all roles at jumpcloud are remote unless otherwise specified in the job description.
Jumpcloud’s mission is to make work happen®, providing simple, secure access to corporate technology resources from any device, or any locationThe jumpcloud directory platform gives it, security operations, and devops a single, cloud-based solution to control and manage employee identities, their devices, and apply conditional access controls based on zero trust principalsSince launching in 2012, our global user base has grown to more than 150,000 organizations, with more than 5,000 paying customers including cars.com, gofundme, grab, classpass, uplight and pelotonJumpcloud has raised over $400m from world-class investors including sapphire ventures, general atlantic, sands capital, atlassian, and crowdstrikeOur teams are growing fast, too, and we`re looking for talent across engineering, sales, customer success, marketing, product management, and moreJoin our team of dedicated, passionate, and creative people who are eager to change the it industry forever.
About the role
This is an excellent growth opportunity for someone with previous work experience as a technical support engineer or system administrator with a background in supporting macos systems who would like to join an it focused product companyThis role involves rigorous training and clear communication in deeply technical identity subject matter such as authentication, system management, and networkingYou’ll work with passionate team members supporting an exciting product actively used by our global user base.
What you’ll be doing:
Provide technical support and issue resolution to our customers through ongoing issue triaging via email, telephone or remote web session.
Collaborate with peers, mentors, our knowledge base, community forums and other internal tools to provide the most effective, world-class solutions for our customers.
Reproduce issues in-house and respond to customers in a timely manner.
Create and implement processes that help support meet key objectives
Escalate issues in a timely manner for resolution.
Work with customer success managers and implementation engineers to ensure the success of our new customers as they transition into the day to day use of our product - ensuring the access of their entire employee base to all of the resources needed - their servers, workstations and laptops, the networks they access to all of the web and on-premise applications they use every day.
Research and evaluate technologies to create new knowledge base articles that capture new information for reuse throughout the organization and for end users.
On-call rotation requiredDuration - 1 weekDuties include monitoring of status updates and external customer responses to incoming cases during outage.
We’re looking for...
Inspired technology professionals who love the challenge of supporting our customers and internal teams to ensure the successful adoption, usage, integration of our directory-as-a-service® (daas) platform.
Minimum of 4 years experience in a technical, customer-facing position
Excellent interpersonal communication, passion for learning new technologies and understanding how to utilize them in a customer-facing environment
Strong oral and written communication skills are imperative.
A logical approach to problem solving.
In-depth knowledge of the macos platform- filevault, keychain, apple mobile device management (mdm) + dep, and overall system management.
Must have an understanding or exposure to one or more of the following:
Directory services (active directory, g suite, okta, , ldap)
Ios and android management
Windows and linux operating systems
Single sign-on (saml)
User onboarding and offboarding
Networking & authentication (radius)
In accordance with the colorado equal pay for equal work act, the approximate annual compensation range for this role, depending on individual candidate level and experience, is $60,000-$95,000, including base salary and any related bonuses or commissionsJumpcloud provides comprehensive benefits, including medical, dental and vision insurance, short and long term disability, life insurance and a 401k savings planWe have an unlimited vacation policy.
Where you’ll be working/location: *
Jumpcloud is committed to being remote firstAll of our roles are remoteIf a role requires you to be in a certain location or country, that will be clearly stated in the job descriptionAll roles posted in united states locations do require that you be located within one of the 50 u.sStates.
Our headquarters is in the denver/boulder, co areaOnce we reopen our offices you will have the opportunity to remain fully remote, work from one of our office locations (co only currently) or flex your time.
If you thrive working in a fast, saas-based environment and you are passionate about solving challenging technical problems, we look forward to hearing from you! jumpcloud is an incredible place to share and grow your expertise! you’ll work with amazing talent across each department who are passionate about our missionWe’re out of the box thinkers, so your unique ideas and approaches for conceiving a product and/or feature will be welcomeYou’ll have a voice in the organization as you work with a seasoned executive team, a supportive board and in a proven market that our customers are excited about.
Please submit your résumé and brief explanation about yourself and why you would be a good fit for jumpcloudPlease note jumpcloud is not accepting third party resumes at this time.
Jumpcloud is an equal opportunity employerAll applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Job type: full-time