Job type full-time
Full job description
Vp travel ux/ui
The vp travel ux/ui will be responsible for shaping, developing and rolling out a customer centric ux/ui for chase`s ultimate rewards travel booking pathThe vp of ux/ui will be a pivotal role as we look to rethink and revamp the travel experience for our customersThe vp will leverage industry insights, consumer research and best practices in design to craft a cutting-edge experience that captivates our customer base and drives conversionsThe position sits within the chase ultimate rewards organization of card services, which is a key business within chase`s consumer & community banking group.
This person will be a tireless advocate for the consumer and manage user and market research to inform innovative, effective and usable design solutions for web and mobile by working in close collaboration with internal and external stakeholders such as creative agencies, marketing strategy and product development teamsThe candidate will be expected to present design concepts and key recommendations to internal and external audiences with sound rationaleThis person will manage the overall design roadmap and calendarization of rollout as well as provide status updates to the pmo (program management office) team for regular reporting cyclesThis person will develop, monitor and deliver against kpis and key metrics and make course corrections as needed.
7+ years of work experience in ux/ui
Experience in travel e-commerce
Solid understanding of web development practices and capabilities of web browsers
Experience with modern design tools, such as figma, preferred
Ideal candidates would be able to do the following:
Translate business and consumer needs into design solutions; craft experiences with user centered design methodologies and practices
Develop personas to target key audiences
Lead brainstorming activities which will be used to create best in class user experience concepts
Experience leading and executing workshops with clients to inform design decisions
Strong communicatorAble to communicate abstract concepts orally and visually
Translate abstract concepts and recommendations into simple-to-understand ux deliverables such as wireframes, customer journeys and user flows
Work with cross functional teams to understand impact and implications of design
Chase is a leading financial services firm, helping nearly half of america`s households and small businesses achieve their financial goals through a broad range of financial productsOur mission is to create engaged, lifelong relationships and put our customers at the heart of everything we doWe also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our successWe are an equal opportunity employer and place a high value on diversity and inclusion at our companyWe do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable lawIn accordance with applicable law, we make reasonable accommodations for applicants` and employees` religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the covid-19 pandemicJpmorgan chase was awarded the `well health-safety rating` for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-covid-19 environment.
As a part of our commitment to health and safety, we have implemented various covid-related health and safety requirements for our workforceThese requirements may include sharing information in the firm`s vaccine record tool, vaccination or regular testing, mask wearing, social distancing and daily health checksRequirements may change in the future with the evolving public health landscapeJpmorgan chase will consider accommodation requests.
Equal opportunity employer/disability/veterans