Job details
Salary $43,000 - $50,000 a year job type full-time
Qualifications
Us work authorization (required)
Full job description
Interface is seeking an experienced professional to join our team as a national customer service advocate who will work with interface customers and internal employeesThis role truly makes a difference at the front line of our operation, often serving as the central point of contact, ensuring that we exceed our customer’s expectations and maximize customer retentionWe are looking for a high-energy and customer-focused candidate to add to our successful team!
Interface offers a dynamic, performance-oriented work culture with a strong emphasis on collaborationOur team is driven by a shared passion for sustained excellence and where every member plays a critical role in achieving success.
Interface offers a competitive compensation package with excellent benefits that include medical, dental, vision, 401(k), paid time off, and much more.
Location
Thisrole has the ability to work remotely, but will need to complete training and attend in person meetings in earth city, mo
Essential duties and responsibilities
The most important facet of the national customer experience advocate role is customer retention! we want our customers to trust in us and rest assured they are spending their security dollars in the very best way!
The national account customer experience advocate is responsible for working with branch associates, field customer service representatives, and all operation teams to help ensure that our customer`s security needs are satisfied.
Some responsibilities include:
Serve as the central, client-facing, day to day customer experience and escalation contact
Support accounts, ensuring contractual and sla commitments are met while anticipating their needs and growing the relationship
Proactively monitor and maintain customer status and satisfaction scoring
Ensure awareness and resolution of critical customer concerns and iss risk
Partner with operational teams:
Project management on client rollouts, developing relationships, handling project outliers, assisting in handoff to support, delivering training, and establishing client reporting
Technical support teams on service status, critical events, resolution, and timely, professional communication
Engineering and revenue team on sales and existing customer refresh and growth opportunities
Governance team to analyze, construct and deliver customer reporting
Cost analysis and accounting, including customer disputes and invoicing
Build and complete sales proposals for system adds and changes, not assigned to revenue team
Provide day to day assistance with system usage, client portals, training, account management, and reporting
Communicate directly with senior-level internal and external stakeholders
All other tasks required by management
Job requirements
To perform the job successfully, an individual must be able to perform each essential duty satisfactorilyThe requirements listed below are representative of the knowledge, skill, and/or ability requiredReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Qualifications
Bachelor’s degree preferred
Industry experience preferred in business security, managed network services, or business voice solutions
Demonstrated experience and success interacting with c-level, sales and operations leaders and it departments
Efficient in microsoft office software tools, especially excel and smartsheet
Skills and abilities
Exceptional verbal, written, and formal presentation communications skills
Must be able to work a variety of high-priority tasks to completion with minimal supervision
Must be able to build rapport with customers, anticipating their needs
Must be able to problem solve across all departments to meet customer needs and requests
Proactive communicator with ability to gain buy in from others to accomplish company set goals
Ability to efficiently and professionally resolve customer escalations
Flexibility to operate well in a rapidly changing and often high-stress environment
Job type: full-time
Pay: $43,000.00 - $50,000.00 per year
Benefits:
Work from home
Schedule:
Monday to friday
Ability to commute/relocate:
Earth city, mo 63045: reliably commute or planning to relocate before starting work (required)
Experience:
Customer support & client services occupations: 1 year (preferred)
Work location: remote
Hiring insights
Hiring 3 candidates for this role
Urgently hiring
Job activity
Employer reviewed job 9 days ago
Posted 17 days ago
