Job type full-time
Full job description
At instructure, we believe in the power of people to grow and succeed throughout their livesOur goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their educations and careersWe do this by giving smart, creative, passionate people opportunities to create awesomeAnd that`s where you come in:
We are looking for someone who enjoys managing multiple, fast-paced implementations of canvas products for k12 and hied customers in north americaYou will need to be able to manage projects, have a deep understanding of our software, and be passionate about delivering the best customer experience possibleThis role is remote-friendly; working from home or our offices are both possible.
What we do:
We provide detailed project management and technical implementation guidance, in collaboration with team members from customers and other instructure departments, to ensure new customers are set up to succeed with canvas productsHow do we do it?
What you will be doing:
Assume the role of a customer’s trusted advisor regarding the onboarding process and its best practices.
Assist in the definition of project scope and customer objectives, involving all relevant stakeholders and ensuring technical feasibility.
Develop a detailed project plan to monitor and track progress, keeping all team members accountable for progress on assigned tasks.
Collaborate with instructure’s csm, migrations, training, and learning services teams throughout the implementation process.
Manage expectations with customers and internal resources.
Craft communication plans that will keep all project participants updated and aware of the project status.
Ensure that all projects are delivered on-time, within scope.
Track and manage milestones and tasks in salesforce to recognize revenue.
Report and escalate potential risks or issues to management as needed.
Travel to customer locations (varies, but averages 4-8 days per month).
What`s important to us:
Solid foundation in project management, technical support, and/or customer success (i.e., minimum 2 years).
Experience with project management methodologies (capm or pmp preferred but not required).
Ability to rapidly identify options and develop a path forward when presented with customers’ challenges.
Experience translating technical concepts to non-technical users.
Monster work ethic, mad organizational and communication skills (written, verbal, and presentational), and obsessive attention to detail.
Constructively gives and takes direction, works effectively individually and as part of a team, and is generally cool to work with.
A bachelor’s degree in any field (or 5+ years relevant experience).
Understanding how saas and apis work.
Experience in the lms industry, educational technology, and/or a fast-paced technical environment
Get in on all the awesome at instructure
Competitive salary and 401k
Paid medical, dental, disability, and life insurance
Hsa program, vision, voluntary life, and ad&d
Paid time off, 10 paid holidays, and flexible work schedules
Gym club reimbursements and rewards-based fitness tracking
Imacs or macbooks
We’ve always believed in hiring the most awesome people and treating them rightWe know that the more diverse we are, the more diverse our ideas will be and when we openly welcome those ideas, our environment is better and our business is stronger.
At instructure we participate in e-verify and yes, in case you didn`t catch it from the above, we are an equal opportunity employer.
All instructure employees are required to successfully pass a background check upon being hired.