Job type full-time
Full job description
Insightly is looking for a rockstar technical account manager (tam) who loves solving complex problems by prescribing technical solutions to business challengesThe tam is responsible for managing all technical aspects of a company’s relationship with its customers.
In the tam role, you’ll support our customer facing teams, primarily customer success, in identifying and addressing technical challenges as well as support our customers directlyThe ultimate goal of the tam role is to ensure that our customers are leveraging the most advanced features available through the insightly platform empowering them to achieve their business goals.
Minimum desired skills and experience*
3+ years of experience in any combination of the following: enterprise architecture, technology consulting, customer success, technology solutions development, support engineering, technical and/or solutions architecture, account management, or customer support at a saas company.
Hands-on and in-depth knowledge of crm, service ticketing and/or marketing automation tools
Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and c-level.
Experienced speaker on webinars or public-facing events
Experience explaining complex topics clearly and concisely, and effective at providing practical guidance
Ability to understand business & product requirements, translate those needs into a product solution vision
Ability to prioritize, multi-task, and perform effectively under pressure.
Natural teacher - experience training others in complex technical topics both internally and externally
Research focused - uses all resources available to get solutions to questions and issues, including testing
Preferred skills and experience*
1+ years experience coding in c#, json, and/or t-sql
Experience with restful apis
Experience working with automation platforms such as zapier and workato
Prior experience with the insightly platform is a plus
Second language is a plus
Motivated to learn insightly products and features, capabilities, best use and how to deploy
Experience defining and delivering custom enterprise experiences in a technical and/or functional leadership role.
Roles and responsibilities*
Help customers achieve their technical goals and outcomes by providing timely, proactive recommendations that will benefit customers’ ongoing usage of insightly.
Attain trusted advisor status with both key business and technical decision-makers.
Help customer success managers identify key industry business process areas for opportunity to use the insightly platform.
In support of the customer success manager, supervise and identify trends in insightly adoption and utilization, success plan adoption and utilization, providing guidance as part of quarterly business reviews.
Participate in issues and act as an advocate for customers during the triage and resolution of high severity cases, driving business reliability and customer satisfaction
Contribute and collaborate internally to the insightly team, share knowledge and best practices with team members, contribute to internal projects and initiatives and serve as subject matter expert (sme) for specific technical or process areas.
Act as an advocate for customer needs based on product feedback with our product and engineering teams
Create customer-facing collateral via the form of internal documentation, video content, and live webinars on insightly products and features.
Career: we offer a well rounded total rewards package including equity for all employees, 401k, career learning & growth opportunities, comprehensive employer-sponsored health plans.
Work-life balance: we offer a generous flexible time off policy in addition to paid company holidays.
A company that cares! insightly is now a 100% remote first company which includes all of the benefits we provide for our employees to best adapt to the challenges and needs of a digital and dispersed workforce.
Full it set up for your home work station (laptop, monitor, keyboard, mouse, monitor stand)
$250 one-time ergonomics stipend for all employees to set up their home office for success and comfort
$50 per month remote work stipend to help you with your remote work needs.
Monthly virtual, instructor led, meditation sessions
Annual membership to peloton fitness app
Weekly company newsletters, trivia, slack challenges, and more!
Virtual team and company events to keep the party going
Culture and values: diversity, inclusion, and support for all employees is vital to insightlyTo do so we have fantastic initiative such as:
Company wide women in tech group which focuses on having female speakers from all backgrounds come and have `fireside chats` with the company on their careers, backgrounds, advice, etc.
Women in sales support group which focuses on professional development, community, and career advancement.
Continual company-wide diversity and inclusion training with expert speakers and instructors
Company matched donations to support black and civil rights charities such as naacp, blm, aclu, george floyd memorial fund, compassion oakland, asian americans advancing justice, and more!
Our mission: *
To empower companies to build lasting relationships with their customers.
Core values: *
We play as a team.
We are ambitious and think big.
We strive to make customers happy.
We build with simplicity not complexity.
Insightly is on a significant growth trajectory with a solid track record and reputable investorsWe have concluded a series c financing round and is backed by emergence capital partners, cloud apps management lc, sozo ventures, and truebridge capital partners.
Insightly is an equal employment opportunity and affirmative action employerQualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.
The salary range for this role in colorado is $100,000 to $110,000 and final offers are determined using multiple factors including experience and level of expertiseFor all other locations, the salary range may vary by geographic market and will be determined through the selection and assessment process for this role relative to your experience and our job qualificationsInsightly complies with applicable law regarding pay transparency.
Job type: full-time
Posted 30+ days ago