Job type full-time
Full job description
The reporting analyst of healthcare alerts gathers, aggregates and disseminates periodic information to advance the immediacy of product safety recalls, corrections and bulletins to healthcare managers and clients via the rasmas systemInformation is gathered daily from predetermined sources and then validated with specific industry sourcesOnce validated, the information is filtered and entered into the database.
The reporting analyst is responsible for cultivating relationships with manufacturer and distributor sources across the healthcare industryThe reporting analyst has conceptual knowledge of theories, practices, and procedures as it relates to report writing/design and basic to intermediate data analysis.
Capture and aggregate time sensitive recall content and create alerts in a standard format for distribution
Analyze content, classify the alert and determine if it relates to any previously released alert(s)
Contact manufacturers to validate alert content, verify effective dates and capture other pertinent information
Cultivate knowledge of product usage, domain usage and hospital operations
Communicate effectively with clients, third parties (manufacturers/distributors) and rasmas team members
Expand manufacturer and distributor contact database to receive and validate alerts
Participate in calls with clients and focus groups to provide product recall expertise
Utilize best practices in time management skills in order to perform regular daily tasks in addition to extra projects as assigned by supervisor/manager
Participate in user acceptance testing (uat) as assigned
Produce an equivalent share of weekly alert volume, achieving an accuracy level of:
Year 1 – 85%
Year 2 – 90%
Year 3/4 – 95%
Year 5 and thereafter – 99.9%
Bachelor’s degree, preferably in a field of science
3-5 years of work experience in client services working in a hospital or clinical environment and/or any equivalent combination of experience and education that provides the proper background for this position
Web research basic to intermediate
Proficient in using work-related software such as microsoft office, google suites, adobe professional
Highly analytical and detail oriented
Good written and oral skills
Basic understanding of salesforce software
Communication: giving and receiving messages and information in written, oral, and visual formats in a clear and concise way for a complete understanding of meaning and intent.
Problem solving: gathers and analyzes information to generate and evaluate potential solutions to problems, issues and challenges while weighing the accuracy and relevance of the facts, data and information.
Analytical & critical thinking: ability to tackle a problem by using a logical, systematic, sequential approach.
Curious: a desire to inquire and learn, to seek new knowledge and wisdom, and to listen to the contributions of others with a genuine interest to better self, the team, and the organization.
The physical demands described here are representative of those that must be met by an associate to successfully perform the major job responsibilities (essential functions) of this jobReasonable accommodations may be made to enable individuals with disabilities to perform the major job responsibilitiesThis job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.
While performing the duties of this job, the associate is:
Regularly required to use hands to finger, handle or feel objects, tools or controls, and reach with hands or arms.
Regularly required to talk or hear and read instructions on a computer monitor and/or printed on paper.
Occasionally required to stand, kneel or stoop, and lift and/or move up to ## pounds.
Regularly required to view items at an extremely close range and must be able to adjust and readjust focus.
Occasionally: job requires this activity up to 33% of the time
Frequently: job requires this activity between 33% - 66% of the time
Regularly: job requires this activity more than 66% of the time
Support a safe work environment by following safety rules and regulations and reporting all safety hazards.
As an inmar associate, you:
Put clients first and consistently display a positive attitude and behaviors that demonstrate an awareness and willingness to listen and respond to clients in order to meet their short-term and long-term needs, requirements and exceed their expectations.
Treat clients and teammates with courtesy, consideration and tact; you also have the ability to perceive the needs of internal and external clients and communicate effectively with the objective of delighting and retaining the client.
Build collaborative relationships and work cooperatively with others, inside and outside the organization, to accomplish objectives, develop and maintain mutually beneficial partnerships, leverage information and achieve results.
Set and attain achievable, yet aggressive, goals with a sense of urgency and accountability.
Understand that results are important and focus on turning mission into action to achieve results following the principles of flawless execution while consistently complying with quality, service and productivity standards to meet deadlines and exceed expectations by giving our clients the best possible outcome.