Job type full-time
Full job description
At holiday inn club vacations, we believe in strengthening familiesAnd we look for people who exhibit the courage, caring and creativity to help us become the most loved brand in family travelWe’re committed to growing our people, memberships, resorts and guest loveThat’s why we need individuals who are passionate in life and bring those qualities to work every dayDo you instill confidence, trust and respect in those around you? do you encourage success and build relationships? if so, we’re looking for you.
The teleservices representative is responsible for booking tours for current guests staying on siteRepresentatives call the guests in the units to book tours for them once they are in houseThe representative is also responsible for assisting in-house guests by providing vacation planning guidance that exceeds our guests and owners expectations.
Work shift would be mornings (no afternoons)$1500 sign on bonus will be paid out as followed$500 after 30th day of employment and $1000 after 90th day of employmentStart date for this class is 4/11.
An opportunity to work from home is available after training and a 90 day grace period (meeting standard).
At holiday inn club vacations, we provide the following benefits to ensure your career is on the right path to success.
Growth & developmental opportunities
Comprehensive medical, dental & vision benefits
Eap – employee assistance program
Pto - paid time off
Travel benefits, discounts & free vacations through our clubgo program
Tuition reimbursement & continuing education courses
Outstanding company culture
Essential duties and tasks:
Professional solicits prospects over the phone to tour with our sales consultantsEnsure “world class” guest satisfaction for all internal as well as external guest.
Support and uphold the vision and philosophies of the sales & marketing department at holiday inn club vacations.
Adhere to all departmental and company policies and procedures established by holiday inn club vacationsEnsure the guest satisfaction standards are consistently met and exceeded.
Manage the aspect dialer and properly assign prospects to maximize conversionAny additional responsibilities that may become evident during the course of the operation.
Previous telemarketing experience a plus.
2 years of timeshare experience preferred
In-house marketing or teleservices experience preferred
Flexible schedule - open availability (including weekends and holidays)
Knowledge and understanding of timeshare practices including assisting owners, rci guests and renters preferred.
Strong interpersonal and analytical skills.
Must possess excellent verbal, written and oral communications skills.
Intermediate computer skills are required.
Posted 4 days ago