Job type full-time
Full job description
Herzing university has a great opportunity for a salesforce crm administrator/developerThe salesforce crm administrator/ developer will be involved in designing, implementing, and supporting the salesforce platformThis role will be working closely with the key stakeholders, internal it team, and implementation partner team in designing and implementing the solutionThe crm admin/ developer will share administrator tasks and develop solutions for university’s enterprise-wide applications primarily in the salesforce crm platform.
Examples of duties in this role include:
Handle administrative salesforce functions including but not limited to, user management, security, configuration and customization, workflow and approval management, process builder, custom views, dashboards, reports, appexchange, data management, audits and manage various environments
Collaborate with the other salesforce application administrators, developers, and it team members to solution business requests and absorb product and technical capabilities
Lead the analysis of business problems and makes recommendations on solutions, including purchased, built, and open-source alternatives as well as architecture
Consult and liaise with stakeholders to gather and confirm business requirements
Partner with stakeholders to identify how business requirements can be delivered to ensure improved user experiences and reduced cost and time impacts
Provide expert support to key stakeholders in managing system and process changes
Utilize and champion agile techniques to deliver on competing requirements
Build integration processes using api/ web services and third-party integration tools
Develop databases, programs, and procedures necessary to integrate and/or implement the requirements.
Represent the it team in the execution of test plans, ensuring quality software delivery, and partner with stakeholders to confirm the implementation aligns with the business need
Coordinate release documentation and communication, including training and customer service management
Provide ongoing application support, including change management, incident resolution, enhancements requests, and general end-user support
Develop an in-depth understanding of the architecture of the university`s enterprise ecosystem and core systems, including the functions and relationships of various subsystems, modules, and underlying data models
Collaborate with university functions and support their applications, including dialer, sis (student information system), regent (financial aid) integrated with salesforce crm
To be successful in this role you`ll need:
Bachelor’s degree in computer science, software engineering, or a closely related field or equivalent experience required, master`s degree preferred
A minimum of five years of experience in systems design, analysis, and programming with 2 years working on the salesforce platform (crm service/ education cloud, marketing cloud, and/or pardot).
Experience with the salesforce educational data architecture model (eda)
Understanding of and detailed expertise with, salesforce architecture, api capabilities, and constraints of the salesforce crm application coupled with a good knowledge of business processes
Experience in creating business cases for technology-related solutions
Ability to build and maintain effective working relationships with stakeholders
Strong understanding of crm-related business processes like campaign management, lead management, pipeline management, and account management
Expertise in salesforce object-oriented programming, mobile application development, web application development, and designing salesforce communities
Experience with salesforce apis, apex, triggers, batch apex, reports, and dashboards, migration tools, formstack or formassembly
Proficiency in designing, developing, implementing, customizing, and integrating salesforce.org via real-time, batch, sync/async
Experience working with implementation partners and vendor management
Strong knowledge of sql
Why join herzing?
At herzing university our mission is to provide career oriented degree programs to prepare a diverse and geographically distributed student population for career and development opportunitiesJoin a supportive team of faculty and staff who demonstrate the core values in our p.r.i.c.eOf success model (professionalism, respect, integrity, caring, and engagement) for our students and our communitiesUse your real world experience to prepare students for the rigors of a new careerCollaborate with students, faculty, and staff on continuous ways to foster our mission to help students succeed.
In developing this job description care was taken to include all competencies needed to successfully perform in this positionHowever, for americans with disabilities act (ada) purposes, the essential functions of the job may or may not have been described for purposes of ada reasonable accommodationAll reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
Herzing university is committed to providing an environment that is free from discrimination and is dedicated to fostering a culture and atmosphere of mutual respectIt provides an inclusive and collegiate community where individuals are valued, heard and empowered to contribute to the effectiveness of the institution.