Job type full-time
Full job description
Our mission is to be the catalyst for massive, measurable, data-informed healthcare improvement through:
Data: integrate data in a flexible, open & scalable platform to power healthcare’s digital transformation
Analytics: deliver analytic applications & services that generate insight on how to measurably improve
Expertise: provide clinical, financial & operational experts who enable & accelerate improvement
Engagement: attract, develop and retain world-class team members by being a best place to work
Role: client success lead team: client success (professional services) travel: up to 35-40%, us location: us remote what you`ll own: the client success lead (csl) role is primarily accountable for maintaining, strengthening, and expanding all aspects of health catalyst’s customer partnershipsThis is done by understanding customer needs/goals and health catalyst’s products and services, identifying effective solutions for meeting those goals, overseeing the implementation of identified solutionsOrchestrating the contributions of the people, processes, and technology essential for this outcome is the essence of the engagement management roleThere are three principal roles in client successThe senior csl is responsible for shared governance, and negotiation of contract renewal, and has ultimate accountability of client successThe csl is responsible for project and contract management, client engagement, and execution of contractual commitmentsWhere necessary, an engagement coordinator is assigned to assist with logistics and schedulingThe successful candidate has the following competencies and demonstrates 5+ years of professional experience with:
Possess a knowledge of healthcare data, operations, industry trends, and policy.
Establish, strengthen, and maintain deep client and team member relationships (at all levels of the organization) by building trust.
Project mature confidence and taking control of difficult, unpredictable situations.
Apply the health catalyst core capabilities and systems (analytics, best practices, and adoption) to accelerate, achieve, and sustain transformational clinical, operational, and financial outcomes with the client.
Implement appropriate project and change management concepts and tools to oversee multiple engagements or the entire analytics/improvement function for a single client
Apply general management, leadership, and teamwork concepts to build and guide successful teams.
Guide/mentor team members in their knowledge, skill, and characteristic development and overall career path.
Know the client (system type, culture, environment, opportunities, difficulties, structure, how they make their money, strategies, etc.).
Know current hc products, services, successes, and failures in general and with clients
Expand the hc footprint at the client by establishing a 6-month, annual, and a three-year client engagement strategy with the client.
Orchestrate the contributions of the people, processes, and technology (systems thinking) in support of all client services (e.g., governance, talent development, resource utilization).
Evaluate and communicate whether hc is doing a great job for the client.
Use sales and contracting skills (in collaboration with the sales team) to manage the profit and loss of a group/significant group of clients.
Performances in this role is measured by:
Annual recurring revenue
Results with improvements
Client and team member satisfaction
Education & relevant experience
Bachelor’s degree in related field, master’s degree desirable
Experience in quality improvement methods and principles (e.g., toyota production system, lean, six sigma, intermountain health care`s atp or sister atp program)
The above statements describe the general nature and level of work being performed in this job functionAt health catalyst, we appreciate the opportunity to benefit from the diverse backgrounds and experiences of othersBecause of our deep commitment to respect every individual, health catalyst is an equal opportunity employer.
Posted 4 days ago