Benefits pulled from the full job description
401(k) 401(k) matching cell phone reimbursement dental insurance disability insurance flexible schedule show 7 more benefits
Not provided by employer
About us:
Hazel health, the national leader in school-based telehealth, was founded in 2015 to address systemic inequities in healthcare access, and ensure all children can get the quality care they need and deserveWe leverage digital health technology to provide on-demand physical and mental health care services to over 2 million students in school districts across the country.
Physical and mental telehealth has become more relevant in the lives of children than ever beforeHazel is experiencing tremendous company growth as we respond to our nation’s call for equitable, affordable, and safe virtual access to healthcare.
We are a mission-driven team of healthcare and business leaders, educators, and tech innovators, bringing together our unique skills in a meaningful way to do good in the worldPlease consider joining us to share your gifts and talents with a growing and diverse organization, working to make healthcare available to all students.
The role: support engineer
Location: remote, san francisco, ca, irving, texas
About this role:
As a support engineer, your day to day will involve monitoring the use of, troubleshooting and assisting internal/external users of our various ios and web applicationsWe believe our technology should be a transparent means to connect healthcare professionals and students, and the support engineer is a key individual in keeping that connection humming.
This role is perfect for you if:
Are not afraid to pitch in to help on just about anything within our technical product.
Enjoy learning new skills and out of the box problem solving.
You enjoy working with partners across the organization, as well as within your own team to solve problems.
You are a great communicator who enjoys organizing a team around discovering and delivering solutions.
You are curious and independently minded with a proven ability to thrive in a self-motivated fast-paced, ambiguous, and rapidly changing environment.
Your background:
We are looking for diverse individuals who want to support our mission and valuesPlease consider applying even if you don`t fully meet 100% of these criteria.
2+ years of experience supporting enterprise or b2c native applications and web applications.
Experience with a project management tool such as jira, linear, zendesk.
Attention to detail and a high level of organization.
Experience testing direct to consumer, enterprise and internal applicationsBackground in qa is a plus.
Hazel’s core values:
Exceptional partnership: we seek to understand, align, and then work to exceed the highest expectations of those we serve.
Always accountable: we set high standards for ourselves and each other and deliverWe do what we say we are going to do.
Make it happen: every teammate has the power and responsibility to make our company betterWe are collectively imagining and building the product and company of our dreams.
One team: our success is driven by building relationships and collaborating across teams, geographies and functionsBringing in diverse perspectives and understanding everyone’s personal story drives to transformative solutions.
Never stop innovating: we are boldOur goal is to make transformational changeSometimes we will fail, and we use it to learn and drive forward.
Drive impact: everything comes down to the impact hazel makes on people - our families and students, our teammates, our partners, our neighbors, ourselves.
Our benefits:
This is an exciting position in a fast-paced organizationWe offer:
A highly competitive salary
Flexible work hours and the option to work remotely
Generous, high-quality medical, dental and vision coverage on day one of employment
401k with a 100% employer match for contributions up to 4% of salary
Unlimited pto
Flexible spending account (fsa)
Employer-paid short-term and long-term disability and employer-sponsored life insurance
Home office setup including a macbook, ipad (depending on role), and internet and phone reimbursement for remote positions
A positive, supportive, and passionate team
Our stance on diversity:
At hazel, we don’t just accept differences—we thrive on themWe recognize that having diverse perspectives and backgrounds among our teammates makes our company, our solutions, and our service to families and schools strongerWe are committed to making hazel an inclusive work environment and helping all staff grow professionally.
Hazel is proud to be an equal opportunity workplaceWe are committed to equal employment opportunity regardless of race, color, ancestry, religion, national origin, sex, gender identity, sexual orientation, age, marital status, disability status, or veteran status.
All offers of employment are conditioned on a candidate’s consent to a background check and our satisfaction with the resultsQualified candidates with arrest and conviction records will be considered for employment in accordance with the san francisco fair chance ordinance.
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