H1 at h1 we are creating a healthier future by delivering a platform that connects stakeholders across the healthcare ecosystem for greater collaboration and discovery. The professional services team at h1 plays a central role in creating that futureIt’s our responsibility to implement and iterate on our platform delivering maximum value and usability for our customersWe do this leveraging a cross functional team that possesses industry, solution, and delivery expertise. We are seeking a dynamic and driven delivery manager who is passionate about changing the healthcare landscapeThis individual will be a pivotal member of our implementation team, supporting the deployment of our saas solution to enterprise organizationsThis person will oversee the internal work streams that roll up to project deliverables for our customersThe ability to sweat the details while seeing the bigger picture, and a healthy obsession for quality, timely, and successful delivery are a must.
What you’ll do at h1
Collaborate with the client engagement team to understand customer requirements and expectations Oversee project related work streams executed by our data and engineering teams Identify delivery risks, develop risk mitigation strategies, and effectively communicate those to internal project stakeholders Ensure deliverables are captured and maintained in our internal systems based on current processes Develop, iterate on or inform processes to create operational efficiencies within the services organization Manage customer deliverables against key performance indicators (kpis)
Minimum five years of delivery management experience Strong operations aptitude and ability to research and solve complex problems Ability to manage multiple implementations simultaneously Effective communication and presentation skills, and the ability to successfully communicate with a variety of levels within an organization Track record of success in a results-driven, fast-paced environment Demonstrate grit, resilience and tenacity with a desire to succeed on your own terms scaling with the company as we grow
Benefits and perks
Health insurance (medical and dental) Unlimited vacation/paid time off Flexible work hours Computer setup Commuter benefits Stock options
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