Accounting application specialist - customer service
Who we are
Greenslate is the fastest-growing provider of technology and business solutions for media productionsWe provide the most advanced technology for production accounting and entertainment payrollOur innovative cloud-based platform is evolving the entertainment industry's back-office by replacing inefficient paper-based processes with digital solutionsThe studios, film franchises, independent producers, and content creators we serve benefit from greater efficiencies, better access to data, and cost savings, and they minimize their impact on the environmentGreenslate offers a full range of payroll, software application, production accounting, tax credit management, aca compliance & benefits, production insurance, and consulting servicesTo learn more about the productions we partner with, please visit gslate.com.
What we're looking for
At greenslate, we make our clients' needs a priority, knowing that our customer service sets us apart from our competitorsWe're looking for an outgoing individual with a passion for technology and desire to provide an exceptional level of service to join our growing support teamAs the accounting application specialist - customer service, you'll be responsible for answering clients' requests, while maintaining a sense of empathy to the client's needs and providing them with a friendly, positive and knowledgeable experienceThe goal is to ensure that all users of the company software have the information and tools they need, and the knowledge to use it.
What can you expect?
Answer incoming support calls, emails, and chats Complete software project setups and modifications as required by the client Assist with qa testing of new software releases Transfer/escalate issues to other team members as required Utilize freshdesk help desk software to log tickets and resolutions Maintain company user and project database Submit software development requests and bugs to development on behalf of users Assist with planning and coordinating user communications as necessary
What do we expect?
The ability to deal with high volumes and work under pressure A desire to find the solution, not just finish the task Enthusiastic attitude about providing superior customer service Excitement to learn the ins and outs of greenslate software platforms Experience supporting accounting or other business operations software Experience with personal computer and printer desktop support Knowledge of production accounting basics a plus! Excellent listening and communications skills Focused and detail orientated
What you will get?
A competitive salary and benefits The chance to make a difference in a dynamic environment The opportunity to be a part of a growing, fast-paced team
Application Support Specialist - Accounting
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