Job details
Salary $13.50 an hour job type full-time
Full job description
Gls is a managed service provider founded in 1998Our focus is on the development of optimized designs that drive security, performance and savings through managed network solutions.
We support over 80,000 globally deployed endpoints out of our network operations center (noc) and security defense center (sdc) in charlotte, north carolina and our facility in knoxville, tennesseeWe have deployed over 30,000 of those nodes ourselvesCustomers who partner with gls perform better, their it operation is more efficient, and their company is poised for a smooth transition into the cloud.
Our people and processes are what differentiates gls from our competitorsThe gls leadership team has over 100 years of experience in voice and data networkingWe deploy a stratified noc and sdc with a multi-tier structure of support techniciansOur project management and engineering teams leverage our specialized tool set to deliver smooth network transitions and rolloutsFinally, our reporting and analysis team actively engages it operations and planning with meaningful and timely performance data and analysisOur operations teams are dedicated to customer satisfaction and work hard to customize our proven processes and tools to perfectly match each customer unique requirement.
Are you currently a customer service representative and have an interest in growing your career? do you have an interest in technology? join our team as a customer service representative and within 90 days you will become a noc technicianAt gls, we can help you grow your skillset and encourage your advancementWe are currently working to fill openings for customer service representativeThis is an outstanding entry-level position at gls that could allow the successful applicant the ability to build a solid technical foundation that could lead to engineering and security responsibilitiesWe require energetic, hard workers with a positive attitude to perform technical problem resolution in a high stress environment, including analysis, trouble isolation and repair.
What does a customer service representative do?
A customer service representative, or csr, will act as a liaison, provide customer support, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiencyTheir goal is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfactionDuties will include acting as a remote customer advocate in a 24x7x365 call center environment.
Job responsibilities list:
Administratively support installations
Manage large amounts of incoming phone calls
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
Requirements and skills:
Proven customer support experience or experience as a client service representative
Strong phone contact handling skills and active listening
Familiarity with crm systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
High school diploma
You will be required to work alternate shifts after preliminary training which will include nights and weekendsStarting pay is $13.50 an hourUpon successful completion of the 90-day training program this position will move to $32,240 per year.
Gls offers an attractive benefits package for employees who qualify.
Benefits include:
Medical
Dental
Vision
Flex spending
Life insurance
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Posted 3 days ago
