IT Enterprise Applications Administrator

We are currently hiring an IT Enterprise Applications Administrator. This team is responsible for the implementation and operational ownership of all Enterprise Applications and in this role, you will report to the IT Manager, Enterprise Applications Engineering. More information can be found in the job family here. 

• Business partnerships: Influence cross-functional teams regularly, building and managing holistic relationships with select partners.

• Business operations: Build, maintain and improve internal analysis and planning processes to more efficiently deliver for our business partners. 

• Technical delivery: Drive end to end delivery processes with minimal guidance.

• Project management: Run medium-sized projects that improve our ability to make better data driven insights or make the company more efficient.

• Application specific responsibilities in one or more of the following: SFDC; Netsuite; Workday; Zuora.  

• Bachelor’s degree, preferably in Computer Science, Information Technology, Computer Engineering, or related IT discipline; or equivalent experience.

• Ability to use GitLab.

• 2-3 years of experience in a systems administrator.

• Hands-on administrator experience: SalesForce, DocuSign CLM, Netsuite, Zuora Billing, Zuora Revenue, Coupa, Zip, Navan, Workday, ADP, eTrade etc.

• Public company and SOX ITGC controls experience preferred.

• Ability to thrive in a fully remote organization.

• Be a self-starter, and thrive in a fast paced environment, customer centric and have the interpersonal skills necessary to manage business and technology - relationships.

• Exceptional time management and prioritization skills, resilient under pressure.

• Exhibit strong security and confidentiality practices with systems that handle sensitive data.

Performance Indicators

Support Operations support the global Support team to achieve the following performance indicators by ensuring we have the most efficient workflows through our applications;

• Average ticket resolution across the team

• Service Level Agreement

• Ticket deflection through docs search

Learn more about Leadership at GitLab

Candidates for this position can expect the hiring process to follow the order below. Please keep in mind that candidates can be declined from the position at any stage of the process. To learn more about someone who may be conducting the interview, find their job title on our team page.

• Selected candidates will be invited to schedule a screening call with one of our Global Recruiters.

• Next, candidates will be invited to a 45 minute interview with a senior member of the team.

• Second round interviews will involve interviews with 2 SMEs in the Business and or IT Team.

• Third round interview is with the Senior Director, Enterprise Applications.

• At the final stage candidates will meet with the VP of IT.

Additional details about our process can be found on our hiring page.

To view the full job description and its compensation calculator, view our handbook. Candidates will have access to the compensation calculator after an initial screen conversation with a member of our recruiting team. Additional details about our process can be found on our hiring page.