A recipient of 7 major industry awards in 2020 alone (including inc 5000, deloitte technology fast 500, the housingwire tech 100, and a tag top 10 most innovative company), groundfloor is creating a new category of individual real estate investments - accessible to everyone. We are currently seeking a loan production manager to join our fast-growing lending operations teamThe loan production manager plays an important role at groundfloor by performing activities related to ensuring groundfloor ’s loan pipeline tracks and closes with limited issues and stopgapsThe role is primarily responsible for ensuring the completeness, accuracy, timeliness of loan files, establishes and monitors production goals; coaches and motivates the origination staff; responding to escalated loan-related issues, developing, and implementing practices and processes to increase department efficiency. Groundfloor is a remote-friendly, hyper-growth, wealthtech company based out of atlantaWe value vulnerable high-quality/low-ego collaborationIf that sounds good to you, join us!
Essential functions and responsibilities Build and maintain solid working relationships with all stakeholders in the origination, processing, underwriting, and closing of groundfloor loans. Monitor operational performance/metrics for the department to maximize productivity, efficiency, and compliance levels. Efficiently manage the loan pipeline to ensure compliance, loan file accuracy and optimal loan completion rates. Provide recommendations for new and revised procedures to increase efficiencies and/or decrease errors. Ensure client expectations are consistently met and surpassed. Cultivate and maintain a positive department culture that emphasizes teamwork, collaboration, and that openly shares information so that clients can be served as quickly and efficiently as possible. Respond to escalated issues; assist with complex or problematic loans, provide support on scenarios/pre-qualifications. Oversee achievement of standards, risk management, quality control, and adherence to policy and procedure. Requirements Two to three years’ experience managing loan files effectively. Prior experience in a lead/supervisory-level position is strongly preferred. Works with a strong sense of urgency and responsiveness. Passionate about delivering excellence in customer service. Demonstrate patience and professionalism when interacting with internal and external customers. Proficiency with salesforce, microsoft word, excel, and powerpoint required. Analytical problem solver Ethical, with a commitment to company values Benefits We value our employees’ time and effortsOur commitment to your success is enhanced by our competitive compensation and extensive benefits package including paid time off, medical, dental, and vision benefits, potential equity for strong candidates, and future growth opportunities within the companyPlus, we work to maintain the best possible environment for our employees, where people can learn and grow with the companyWe strive to provide a collaborative, creative environment where each person feels encouraged to contribute to our processes, decisions, planning, and culture. About groundfloor Since its launch in 2013, participants in groundfloor’s real estate loans have earned annualized returns averaging 10 to 12 percent in a 6 to 12-month timeframeNo prior real estate knowledge is needed, and the $10 minimum is intentionally a low barrier to entry to give everyone the ability to build wealth in real estateTo date, groundfloor remains the only platform offering direct participation in individual real estate investments to all on a broad scale, regardless of income or net worth. The company is headquartered in atlanta and has raised more than $26.8 million in capital from a variety of sources, including venture capital and online public equity offeringsAs of its most recent round of financing, the company has over 5,000 shareholders and is 26 percent customer-owned.