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Job description summary
At steam power we are used to change and have been continuously adapting to respond to the many factors shaping our industryChange is how we keep pace with the world around us and ensure our long-term sustainabilityTo achieve this requires adopting a strong services mindset that becomes the very dna of steam powerAs a result, we have become more of a services organization.
We believe our success in large part will depend on us being as diverse of a team as our customers and regardless of our role, every one of us can contribute to making steam power the service provider of choice by customers around the globe.
The core service itr (inquiry to remittance i.eFrom quotation to execution) engineer position will involve supporting the business for all engineering services necessary to offer and execute outages, repairs, new product introduction (npi) and minor upgrades across all original equipment manufacturer (oem) and targeted other oem (ooem) fleets of generators in the americas region.
Job description
About the role
The core service itr engineer position will be based in the americas regionIn which, you will play a key role in the steam power, generator core services itr team dedicated to enabling the americas region to execute projects to a high quality through providing customer facing engineering support at all phases of the itr process, including tendering and execution.
Success in this role looks like:
Establish yourself as a subject matter expert by demonstrating a strong technical, analytical, and problem-solving mindset to support our customers.
You will be an indispensable core service itr engineer, with excellent customer service mindset and strong process discipline.
Who you are:
You are someone who brings initiatives, rigor, and a customer service mindset to support and maintain our regional generator fleet
You have experience with generator maintenance, repairs, or refurbishment
Roles and responsibilities
As a core service itr engineer, you will be expected to support the sales teams through the tendering phase of the itr process, collaborate with the global repair services (grs) network, support the outage planning and scoping of customer projects, assure compliance with design standards/ practices/ internal processes, and be on-time in fulfilling program objectives, schedules, cost and quality requirementsThe core service itr engineer will also support projects through execution with engineering requests and dispositions.
In this role you will:
Support our installed base including activities such as customer issue resolution, fleet issues, service bulletin implementation, monitoring & diagnostics, fleet configuration, maintenance of fleet data, outage management.
Provide outage planning and outage optimization recommendations for the regional fleet of generators.
Provide primary support through the itr tendering phases as the technical lead for the bid, including scope description, bill of material, request for quote review, technical clarifications, technical risk identification, and when appropriate provision of costing and schedule.
Provide technical guidance, both through collaboration and consultation, to less experienced engineers and to other individuals responsible for generator service/ repairs.
May lead small projects with low risks and resource requirementsConveys performance expectations and may handle sensitive issues.
Provide guidance for development of and improvements to existing generator maintenance, and repair processes and procedures.
Ensure dimensional and process accuracy of all design documentation to support production, while meeting the engineering/project schedule and keeping costs at or under budget.
Assure proper documentation of technical data generated for the assigned projects and/or tasks consistent with the engineering processes.
Support cost reduction, cycle reduction, and product quality enhancement projects.
Provide appropriate solutions to emergent technical issues arising during generator inspection or repair activities.
Develop expertise in generator component repair processes available to the grs network and field services.
Support technology transfer into the grs network and region engineering teams
Escalate issues as required acting as the liaison between the field and design engineering to drive specific technical resolution and to help engineering identify and drive corrective actions.
Author or contribute to the development of repair procedures / work instructions / standards and design practices associated with this technology areaHighlight lessons learned and makes repair practices / design standards changes or other appropriate changes in practices to prevent reoccurrence.
Contribute to engineering design review activities, and lessons learned.
Required qualifications
Bachelor of science in mechanical or electrical engineering from an abet accredited college or university or high school diploma/ged with a minimum of 4 years of experience working on-site doing maintenance and/or repair of generators or associates degree in electronics, electrical technology or related disciplines with a minimum of 2 years of experience working on-site doing maintenance and/or repair of generators
Desired characteristics
Experience of generator outage planning and processes, including routine inspections, overhauls, rewinding activities, brazing methods, insulation technologies and associated measurements.
Focused on quality, cost, on-time, and on-budget performance.
Has contributed to the solving of significant technical problems in engineering and execution processes.
Metric focused and excellent communication and presentation capability
High-energy team player with strong interpersonal skills who can liaise with a wide range of people, from operations through to senior management as well as customers.
Strong process discipline with sound analytical skills
Utilizes in-depth knowledge of a technical discipline and analytical thinking and technical experience to execute policy/strategy.
Has knowledge of best practices and how own area integrates with others
Uses some judgment and has some ability to propose different solutions outside of set parameters to address more complicated manufacturing and repair processes with technical variety and/or interdependent production cyclesUses technical experience and analytical thinkingUses multiple internal and limited external sources outside of own teams to arrive at decisions.
Excellent communication skills (presentations, written and verbal).
Decisive problem solver with a strong customer service mindset.
Creative and innovative mindset with an ability to work in a fast paced, changing environment.
Ability to travel (10%)
Spanish language a plus
Ge offers a great work environment, professional development, challenging careers, and competitive compensationGe is an equal opportunity employerEmployment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
Ge will only employ those who are legally authorized to work in the united states for this openingAny offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
As a federal government contractor, ge may in the future be required to have u.sEmployees fully vaccinated against covid-19Some ge customers currently have vaccination mandates that may apply to ge employees.
Relocation assistance provided: yes
#li-remote - this is a remote position
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Posted 30+ days ago
