Job type full-time
Full job description
Usa, atlanta, ga
Job posting title
Senior customer service representative - atlanta (remote)
If you are organized, detail-oriented, customer-focused, and inquisitive, our senior customer service representative position is an excellent opportunity to grow your skills and take the next step in your careerThis position is a work from home opportunity.
The senior customer service representative works closely with b2b customers, the field sales team, and local delivery agents to manage customer account portfoliosResponsibilities include monitoring appliance orders from the time of order through delivery including any needed post-sale supportThis entails establishing strong business relationships with the customers, field sales teams, local delivery agents, and other inter-departmental personnel to ensure requested delivery dates are met with accurate and efficient order processing leading to project success.
What you will do
Work in an order management capacity to manage b2b customer accounts from the time of order through delivery including any needed post-sale support.
Handle incoming calls and emails from b2b customers and internal partners
Interact and coordinate with all necessary stakeholders to successfully resolve customer issuesCommunicate and respond to requests in a timely manner
Support order management for assigned accounts
Interact with fulfillment team for product delivery dates
Partner with local delivery agents to ensure delivery execution
Provide post-sale support including scheduling service and ordering parts
Own resolution of customer concerns, including data management, capturing all facts surrounding complaints, including steps taken to resolve issues, and respond to any letters of inquiry.
Ensure positive customer experience
Support overall customer service team as needed
Organized and detail-oriented with prior order management or project management experience
Self-motivated and inquisitive with desire to go above and beyond for each customer
Strong computer skills, proficiency with the microsoft office suite including experience manipulating excel reports and the ability to manage multiple web-based applications at one time.
Excellent interpersonal and oral communication skills.
Strong email/voicemail management; ability to follow-up on customer calls/issues in a timely manner.
Flexible with ability to take direction from management yet work independently to achieve goals.
Flexibility with work scheduleCandidates must be available to work pre-determined shifts m-f based on regional support hours (i.eNormal business hours for time zone supporting).
Reliable, high-speed internet connection with at least 30mb download speed - cable or fiber (no dial-up, satellite or cellular hotspots)
Smartphone with android os or iphone for user authentication (you will not be taking calls on your personal cell phone
Ability to troubleshoot and restart your router/modem (private internet)
The starting salary for this position is non-negotiable at $18.27/hr.
What you need to succeed
Minimum of 2 years prior experience in customer service, consumer operations, order management, or related fields
Experience managing projects or orders from start through completion
Excellent sense of ownership with proven follow-through skills
Proven attendance record showing dependability/accountability to work as scheduled
Bachelor’s degree or equivalent relevant experience
Prior experience supporting customers through order, ship, bill or post-sale
Prior experience working with supplypro
Ge appliances is an equal opportunity employerEmployment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
Posted 30+ days ago