Job type full-time
Full job description
Frontdoor is a company that’s obsessed with taking the hassle out of owning a homeWith services powered by people and enabled by technology, it is the parent company of four home service plan brands (american home shield, hsa, landmark and oneguard) and an expanding portfolio of home servicesFrontdoor serves more than two million customers across the u.sThrough a network of 16,000 pre-qualified contractor firms that employ over 45,000 techniciansThe company’s customizable home service plans help customers protect and maintain their homes from costly and unplanned breakdowns of essential home systems and appliancesWith more than 45 years of experience, the company responds to over four million service requests annually (or one request every eight seconds)For more details, visit frontdoorhome.com.
Assist with planning service capacity, forecasting demand, analyzing software performance, and tuning systems.
Configure, maintain, and support core infrastructure services like active directory, gpo, sccm, jamf pro, azuread, sso, o365, solarwinds, and cloudwatch.
Monitor, review, and respond to solarwinds, cloudwatch, splunk alerts for early problem detection and troubleshooting.
Integrate application and systems monitoring into opsgenie, slack, or statuspage.
Create, monitor, and maintain backups for ec2, ebs volumes, fsx, rds, etc.
Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues.
Work efficiently with minimal guidance.
Share on-call support duties.
Strong knowledge of aws services like ec2, rds, s3, glacier, storage gateways, sms, cloud endure.
Strong knowledge of windows server operating systems, active directory, azuread, sso, sql, iis, sccm, and o365.
Able to explain technical concepts to inexperienced users.
Strong time management skills.
Demonstrated experience in troubleshooting and maintaining server systems.
Network experience with tcp/ip, udp, http, ssl/tls, ssh, dns.
Experience with using and managing monitoring tools like solarwinds, cloudwatch, or splunk.
Experience with backup software and tools like aws backup.
Knowledge and experience with cloud-based architectures and delivery models.
Experience automating processes using powershell, python, or yaml scripts.
Strong interpersonal and communication skills.
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Job locations us-tn-memphis | us-wa-olympia | us-mn-stPaul
Type full time
Company ahs american home shield corp