Job details
Job type full-time
Full job description
Flash is seeking to hire a customer experience manager to join our field operations teamAs part of our operations department, the customer experience manager (cem) supports our customers through the post-implementation, and initial platform adoption period, ensuring successful flash hardware and software use.
As a cem, it is your responsibility to know what is most important to our customers, their business objectives, priorities, processes, and pain points, to determine how flash can best support them today and in the futureThis position requires 25-50% travel and reports to the senior director of field operations.
What you`ll do:
Develop a deep knowledge of the flash ecosystem to best support customers in using our products.
Provide technical account management by partnering with internal teams on implementation projects and open support/development requests for the platform`s life cycle.
Maintain customer satisfaction by helping them `see around corners` and spot potential trouble before it happens.
Embrace change, seek out new initiatives and be willing to provide ideas and recommendations both internally and customer-facing, to better serve our customers.
Connect with customers in-person when possible.
Create strong relationships and enhance product experience so that customers cannot imagine doing business without our solution.
Provide regular input on customer-facing processes to help optimize the flash experience.
Identify product gaps and provide recommendations based on customer feedback.
Foster a strong relationship with our primary audience; enterprise owners, operators, and those responsible for using our systems to the fullest.
What you have:
A bachelor’s degree (technology, business administration, or communications related majors strongly preferred).
A minimum of 3-5 years of related experience working directly with internal or external customers to solve problems.
A strong understanding of parking operations, technology, and the verticals within which our customers operate their systems.
Experience with technology implementations and how various functional roles work together to make them successful (e.gDevelopment, project management, testing, product management, etc.).
Strong verbal and written communication skills and the ability to provide guidance and facilitate conversations that increase customer relationships and future business opportunities.
The ability to manage multiple projects simultaneously.
Active listening skills.
Preferred qualifications:
Parcs manufacturing, operations or technical support, comptia a+, network+, capm, pmp, prince certifications are preferred.
Who you are: a candidate will be successful in this role if they have experience in parking/mobility tech, have strong customer-facing communication skills, and have an organized and flexible approach to the competing priorities which arise on any given dayThis dynamic role provides an excellent path to growth within field operations or into many other roles within our growing organizationSuccess in this role comes from comfort in autonomy, technical understanding and aptitude, extreme ownership, and a reliable, accountable team playerThis role will be a great fit for you if you are someone who puts the customer`s needs first, likes to check things off your list, you are an over-communicator, have a strong focus, extreme attention to detail, and a project mindset.
Join us in making a difference as we build our futureFlash is an equal opportunity employer, dedicated to diversity, equality, and inclusion, and provides equal employment opportunities to all employees and applicants for employmentFlash prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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Posted 4 days ago
