Job details
Job type full-time
Not provided by employer
Full job description
Position title servicing business analyst (remote)
Location work from home mi
Job summary the business analyst in the mortgage servicing operations department is responsible for providing strategic support to the performing servicing division by managing investor compliance, external exams/audits, procedure updates, publication of servicing documentation and intranet website management, as well as overall support to senior managementThe role is designed to evaluate, identify, and implement areas and processes of improvement in a fast moving environmentAnalyst will follow process and project methodology to assess current state of risk and controls and then develop and recommend updates to business owners to align to best in class services with staying in line with regulatory and investor complianceThe analyst will design efficient processes and implement using automation by driving the defining, analyzing & documenting of requirements and developing test plans and seeing those requirements are executed as planned, on timeMust have working knowledge of msp and servicing requirements.
Job responsibilities: 30% of time: audits/exams/reviews – oversee audits, exams, and reviews which impact performing servicing, in particular investor and msr auditsResponsibilities include coordination and communication with all applicable business units, loan level review of processes, controls, reporting, and exception management to craft the business unit response and/or rebuttal, as well as 100% quality controlManage audit, exam, and review process from start to finishResponsibilities includes working directly with examiners and senior management as well as investors, regulators, auditors, and outside consultants30% of time: guidelines and regulations – analyze assigned changes to guidelines and regulationsProactive development of operational processes that adhere to servicing requirementsPartner with compliance and legal for regulatory and investor guideline changesEngage with the entire performing servicing division, as well as additional departments (such as customer engagement center) to analyze, implement and update processes by utilizing sound process compliance and risk mitigation techniquesComplete investor reviews for the servicing divisions through process analysis, risk mitigation, and best practices business planning modelWrite summaries which include internal decisions on interpretation and publish on the intranetMust be able to independently research and determine applicability to flagstar30% of time: project lifecycle and documentationIdentify and define the operational opportunities, collect and analyze data and requirements, evaluate processes and procedures, develop recommendations to resolve the issue as part of an action plan, support testing and implementation, including policy and procedures updates and drive project through production rollout, including official publicationIndependently craft solutions with measurable results (streamlined processes and reduction in cost)10% of time: champion communication – deliver consistent, clear, and concise communication during the development and implementation of all audits and projects/initiatives/projects with cross functional business partnersTimely and accurately develop monthly reporting package for department reports and trending for senior and executive managementJob requirements:
Combination of 6 years+ experience within mortgage, mortgage servicing, and/or financial services, preferably in a business analyst role.
Maintain the highest levels of confidentiality
Comfortable in microsoft visio, project, access, publisher, excel, powerpoint, word
Working knowledge of operational best practices and working knowledge of risk and control frameworks for servicing operations
Focused on creation of efficiencies, root cause analysis, and process improvements
Strong problem solving and negotiation skills with an ability to identify problems and recommend solutions quickly
Exceptional written and oral communication
Must be highly organized self-starter and independent worker with a strong attention to detail
Internal use only: job band g
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Posted 30+ days ago
