Salary $45,000 - $55,000 a year job type full-time
Full job description
Five star call centers is headquartered in sioux falls, sd, and has been providing high-quality, inbound customer service outsourcing for over 35 yearsLearn more about five star call centers at fivestarcallcenters.com Five star is currently looking for an account relationship manager.
The account relationship manager provides support to new and existing five star call centers clients by maintaining their accounts, acting as liaison between the client and five star, and in performing the following duties personally or through team members and various resources.
This position is full time and primarily monday-friday from 8:00 am-5:00 pmHowever, there could be times where hours worked could change pending business need.
Pay: 45-55k annually depending on experience
Five star offers benefit package options – click for more details
This position is work-at-home for individuals living in the state of north dakotaYou do need to be able to come to the office in sioux falls, sd from time to time pending business need.
Why work-from-home with five star call centers?
Work from the comfort of your own home steady employment throughout the year choose your own dress code – no need to buy new clothing save on commuting expenses like gas and car maintenance flexibility to work with your children or other family members right at home we provide the technology, you provide the internet and home office
Maintain all aspects of client account needs throughout the account life cycle including newly sold accounts to existing, long term accounts.
Responsible for the success of your assigned account through effective training, coaching, and development of associates, as well as relationship building with your assigned account contacts.
Function as the primary point of contact for assigned clients to communicate their needs, expectations and areas of concern with their services.
Maintain professional relationships through written and verbal communications.
Ensure complete customer satisfaction by providing outstanding customer service to the client to establish five star call centers as a valued business partner.
Conduct meetings with client and internal team members as necessary for each client
Direct and organize all components of client projects from implementations to enhancement requests to ensure client satisfaction
Coordinate annual review process with each client providing script and help screen overview in addition to analyzing reporting needs
Monitor client expectations along with call center metrics to determine if five star call centers is meeting client standards.
Provide proactive suggestions and ideas for enhancements to client contact to ensure client expectations are fully satisfied
Partner with internal departments and resources to resolve customer inquiries and complaints (reactive calls) to satisfactory conclusion for the client
Address issues raised by internal call center personnel with appropriate client contact to quickly and efficiently resolve concerns as a proactive measure to provide better service to the client
Assist with interviews and selection of associates
Five star call centers has sites and clients located in several different citiesThe account relationship manager could occasionally be needed to travel to any of the five star locations, or to any current or prospective client in order to train, and effectively support your accounts as needed.
Prior experience/educational requirements:
Building and maintaining relationships with business partners
Relating and communicating to individuals across all levels of both five star call centers and its clients organizations.
Proficient skills in word, excel, and outlook
Excellent organizational and interpersonal skills
Effectively presenting information to a group
Using independent judgment to accomplish daily tasks
Experience in defining problems, collecting data, establishing facts, and drawing valid conclusions.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
High school diploma or ged required.
Bachelor’s degree preferred.
Good typing and grammar skills required.
Must be able to speak, read and write english
1 year of previous call center experience required.
Regularly required to sit
Regularly required to use hands to feel, handle and control objects
Occasionally required to reach, stoop, kneel, or crouch
Occasionally required to lift and/or carry loads of up to 30 lbs
All standard vision abilities are required
All standard hearing abilities are required
* must be able to pass a background check in accordance with state/federal laws.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this jobThey are not intended to be an exhaustive list of all responsibilities, duties and skills required of the jobManagement reserves the right to assign or reassign functions and responsibilities to this job description at any time.
Five star call centers values diversity and is committed to cultivating a professional, diverse workforce by hiring the best people available and providing the best service possible to our customersFive star call centers is an eoe/veterans/disabled/lgbt employer and participates in the e-verify program