Salary $45,000 - $75,000 a year
Full job description
We are farmers!
Join a team of diverse professionals at farmers to acquire skills on the job and apply your learned knowledge to future roles at farmersFarmers insurance also offers extensive training opportunities through the award winning university of farmers named by training magazine amongst top 10 corporate training units in the world.
Entry level apd specialist who either completes in-person or virtual inspections and prepares estimates, or proactively reviews and adjusts estimates from repair shops, either direct repair or non-direct repair, and subrogation demands from other carriersEstablishes damages and negotiates settlement of claims with repair facilities and/or customers and works with them to manage repairs and rentalReviews and resolves supplementsConfirms accuracy of total loss evaluations and negotiates settlement with customers or their representativeCommunicates and collaborates with claim owners to facilitate claim resolution for customersMay be assigned as a claim owner on tier 1 claims.
**this position will be primarily a virtual position located in the central zone statesThe position, based upon the needs of the operation could require up to 75% travel.**
Salary range for this position is $45,000 - $75,000 based on auto claims adjusting experience.
Essential job functions
Completes vehicle inspections and prepares estimate or reviews and adjusts estimates from repair facilities and subrogation demands using claims estimating software and determines claims related damage.
Establishes damages and negotiates settlement of claims with repair facilities or other carriers.
Manages repair process and adjusts auto repair supplements and manages rental.
Confirms accuracy of total loss evaluation, explains the process and settles total loss claims when appropriate.
Obtains total loss salvage release from policyholder or claimant and completes field clearing note before assigning to salvage department, mitigating additional salvage storage costs.
Interacts/collaborates directly with policyholders, claimants, agents, and other representatives including repair facilities.
Explains damages and the repair process, and sets expectationsEffectively collaborates with claim owners for customer interaction and resolution strategy.
Appropriate communication with all entities associated with the claim to ensure the repairs are completed efficiently.
This includes parts availability and appropriate repair scheduling.
Confirms, explains, and applies coverage, assists with rental management, determines and reports on subrogation potential, fraud indicators, negotiates and issues claim payments.
Performs applicable administrative tasks (timekeeping, expense reports).
Completes assigned training and activities to develop the knowledge, skills and abilities required to complete the job duties.
Performs other duties as assigned.
Sits or stands for extended periods of time, up to a full work shiftOccasionally reaches overhead and below the knees, including bending, twisting, pulling, and stoopingOccasionally moves, lifts, carries, and places objects and supplies weighing 0-10 pounds without assistanceListens to, interprets, and differentiates auditory information (e.gOthers speaking) at normal speaking levels with or without correctionVisually verifies and reads informationVisually locates material, resources and other objectsAbility to continuously operate a computer for extended periods of time, up to a full work shiftPhysical dexterity sufficient to use hands, arms, and shoulders repetitively to operate keyboard and other office equipment up to a full work shift.
High school diploma or equivalent required.
Bachelor`s degree preferred.
Field apd adjuster experience preferred.
Basic negotiating skills.
Basic interpersonal and communication skills.
Basic computer skills.
Automotive repair knowledge preferred.
Basic conflict resolution skills.
Basic critical thinking skills.
Actively pursuing i-car platinum designation and technical learning - preferred
Farmers offers a competitive salary commensurate with experience, qualifications and location.
Bonus opportunity (based on company and individual performance)
Health savings and flexible spending accounts
Paid time off
Paid parental leave
Farmers is an equal opportunity employer, committed to the strength of a diverse workforce.
Job location(s): central zone