Job type full-time
Full job description
Position type :
Type of hire :
Experienced (relevant combo of work and education)
Education desired :
Bachelor of commerce/business
Travel percentage :
Are you curious, motivated, and forward-thinking? at fis you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technologyOur talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.
What you will be doing
Manage the service side of the client relationship including escalation, effective oversight of client production issues, execution of account plan activities, building of relationships with client contacts and management of the client loyalty processRelationship/support/technical management role supporting new business.
Develops strong working relationships with assigned clients and fis resources.
Provides technical support activities for a software production processing environment.
Detects, diagnoses and reports related problems.
Analyzes and resolves incidents, problems or known errors related to failures in application and supporting software components.
Provides twenty-four hour support for applications and supporting software.
Manages and communicates expectations internally and externally.
Manages the service component of the client relationship.
Remote work opportunit
What you bring:
Bachelor’s degree in business or related field or the equivalent combination of education, training, or work experience.
Communicates ideas both verbally and in written form in a clear, concise, and professional manner
Requires good working knowledge of fis systems as well as the industries in which fis competes for business or similar banking software systems
Ability to analyze and solve problems using learned techniques and tools
Requires human relations, negotiation and documentation skills, previous account management experience preferred
Team skills, including the ability to establish and maintain effective working relationships both internally as well as externally
What we offer you
A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
A broad range of professional education and personal development possibilities – fis is your final career step!
The chance to work on some of the most challenging, relevant issues in financial services & technology
Time to support charities and give back in your community
A fantastic range of benefits designed to help support your lifestyle and wellbeing
Fis is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clientsFor specific information on how fis protects personal information online, please see the online privacy notice.
Fis is an equal opportunity employerWe evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristicsThe eeo is the law poster is available here supplement document available here
For positions located in the us, the following conditions applyIf you are made a conditional offer of employment, you will be required to undergo a drug testAda disclaimer: in developing this job description care was taken to include all competencies needed to successfully perform in this positionHowever, for americans with disabilities act (ada) purposes, the essential functions of the job may or may not have been described for purposes of ada reasonable accommodationAll reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
Recruitment at fis works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agenciesFis does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.